7921 Gateway Promenade Place, Gainesville, Virginia, United States
"About 8:30 am I received electronic communication advising my room was ready and available for check in. (All prior communications and indications clearly stated check in time was later that afternoon) I was excited because we came to the city on an overnight flight from Los Angeles and we were exhausted. Upon arrival we were cheerfully and professionally greeted by Erin. She explained the property was sold out the prior evening and no rooms were available. I was traveling with my aunt and uncle who are 85+ years old. She recognized the weariness and disappointment they were experiencing. Mackenzie arrived at the desk and quickly offered them comfort as Erin searched for a room. Thank you Mackenzie for your attention and moving quickly getting water and spending time with my family. So many thanks for Erin’s tenacity and determination in finding a room for my uncle and aunt. She checked the computer system and communicated with several people. Erin found one room that would be available within a few minutes. We were so thankful as the room became available as Erin advised. The room was amazing. Beautiful, clean, comfortable. Uncle had difficulty using the Keurig... Eric immediately went to the room and assisted. Thank you Eric, there is nothing like someone with a helpful and pleasant demeanor assisting so quickly. Erin found a room for me just down the hall from my family within an hour. Oh my Thank you Thank you thank you. This room too was amazing...clean...well appointed...and comfortable. Crisp bedding, plenty of towels, adequate lighting, great shower!!! The refrigerator kept beverages super cold. The large microwave heated quickly. Bonus...USB outlets on the desk and nightstand!!! BONUS!! The hot breakfast was just what the doctor ordered. Breakfast meats, pastries, scrambled eggs, juices, fruit, yogurt, cereals, coffee, tea... Yummy. I noticed they served after the scheduled end time as the comfortable breakfast area was still buzzing with families. Kudos to the staff. Our three night stay was so very comfortable. We spent one afternoon at the small indoor pool. Perfect place to relax. Our fourth floor rooms were very quiet. No outside noise invaded your space. You could not hear room doors opening and closing. You could not hear people in surrounding rooms. You could not hear people in the halls, the elevators, or the ice machine. The rooms were truly a sanctuary."
"I spent a couple weeks at this hotel. It is in a great location surrounded by lots of stores and restaurants that you can walk to in less than a minute. There is plenty of free parking. Check-in was easy. ROOM (#517 & #403) I was in two different rooms during my stay. The second day of the stay the room smelled of cigarettes. Someone from the front desk came up and commented how bad it was and sprayed some type of air freshener. That only made it smell like scented cigarettes. They also said other guests had been complaining. We moved to a new room on a different floor. The next day we were right back in the same scenario. The smoke seemed to be coming in through the bathroom fan ventilation. I called downstairs and complained. They said they would look into it. The next day, it happened again...and I called...and again. Nothing was ever done about it and I was told they cannot just go into guest rooms and check. I get the privacy issue...but I am am paying guest as well in a smoke free hotel. I was hoping me be a Titanium Elite with Marriott and assumably having high status would motivate them to take some sort of action, but it did not seem to. I also assumed since they could not remedy the problem they would offer some sort of compensation, but that wasn’t the case either. The smoke smell went on for over one week of the two week stay (about 2/3 of it). I found that closing the bathroom door would help contain most of the smell. Then it suddenly stopped...assumably the guest or whomever left the hotel. At one point an employee joked that it was probably us smoking and then complaining about it so they would not think it was us. I did not find that amusing. The room was nice and clean. There were 2 queen beds with 1 night stand, a desk and chair, sofa couch and ottoman, small dresser storage, closet with hangers and also shelves for clothes, iron and board, a small countertop with a coffee maker, a mini fridge, microwave, and a clock. There were 10 outlets and 8 USB plugs for electronics. The thermostat worked well. Oddly, there was no safe in the room for valuables. BATHROOM The bathroom was clean. There was a toilet, shower, sink with a little space, a hairdryer, and 2 outlets for electronics. BREAKFAST The daily breakfast buffet is not just for Marriott Elite. Everyone staying at the hotel gets free breakfast. They had scrambled eggs, hard boiled eggs, sausage (1 time they had bacon and 1 Time they had a potato/sausage mix), yogurts, cereals, oatmeal, breads/bagels/muffins/English muffins/croissants, juices and coffee. GYM/POOL They had a small gym and an indoor pool but I did not have a chance to use them. OVERALL Overall the hotel was great and staff friendly. I really wanted to give them a higher ranking in the review, but I never saw any effort on their part to remedy the smoking issue and I got tired of complaining after the first few days. The location is fantastic with lots of shopping and "
"We stayed here only one night unfortunately. We watched this place be built. We live right down the road. We stayed the night we sold our house. During covid they offer full breakfast, gym, pool, this place is doing it right! This is the first Marriott in all our 12-15 years with Marriott points that read our profile that says we want extra pillows and towels and had them waiting in our room! Thank you for an awesome stay! We tried booking you for our return to the area in a year and you are booked already:(. Whenever we come back to Virginia we’re staying here! Keep up the awesome job."