Top 10 Manati Hotels

not bad experience

Had pay for a room with 2beds /sofa ,after checking in discover our room had the carpet wet and a strong citrus smell from the cleaning detergent. After reporting to front desk were move to a room with 1king bed /sofa and informed the next date will be getting the room that we had reserved. Frustrating that after 3 dates received the room and air conditioning was not working.Traveling with 2 kids and one in a wheelchair and had advice the hotel we needed the appropriate room for his comfort and needs. Also when ask the housekeeping person to give us 1 extra towel and ectra for the floor since had the seat in shower was told the hotel only gives 3 towel per room and needed to get an approval.Hyatt personnel never show any concern ask to be move to another Hyatt and claim couldn't do that. They had supervisors but they couldn't make any decisions.When ask for compensation was told they can only give us chocolates and if we need to compliant to contact corporate department. Supposedly the front desk agent was going to email the hotel manager after the 2night stay there 6 days total and was never approach or call by the manager.