Top 10 Mansour Hotels

It's a very good hotel. I really like it. The environment and hardware are very good. The location is superior, the scenery is beautiful, the service is considerate, the praise is great. I will stay next time

Hotel location is very good, very close to the city center, walk to the Town Hall Square for about five minutes. The exterior of the hotel is very classic. The room is small but it is enough. Although we only stayed for two nights, we did the hygiene the next day, very timely. The front desk service was very warm and helped us print the train ticket. In short, the experience of staying at the store is good.

We stayed at this establishment from December 30th, 2022 to January 2nd, 2023. The Hotel itself is quiet and with satisfactory rooms and service, and it is directly connected to the airport terminal which is comfortable. But the restaurant is to be avoided, and the complaint handling was not satisfactory, as follows: Made a reservation of a quiet table at New Year's Eve dinner in Hotel’s Restaurant which the staff politely confirmed to us. But at the dinner, were put through with a table in the middle row just besides the noisy bar area. Many times I politely asked the waitress for a quieter table as we were promised (all other tables were empty at that time), but she kept saying no for made up reasons. When we left the hotel during checkout, we also mentioned the above to the staff and we were told there was no manager at the time. We just used room service after canceling the restaurant and, got offered a small discount, and settled on a slightly better one but still low. After that, two months passed without any further contact from the manager or any hotel staff. In my opinion, unbelievable for an airport hotel and an international hotel chain.

At check-in the lady was quite professional and friendly but from there everything just went downhill, the worst part was the food in the restaurant they have a small menu what is understandable if your place is not busy but waiting 1h for the food and when it came out was shocking to see that the pork ribs what my wife ordered it was literally 2 (bones) ribs when we seen from other tables they had a full rack of ribs, and it was unbelievably chewie and full of fat, clearly they had some issues in the kitchen, but shocking how could they serve it like that for 24 euros... when asked they wait if they have 2 different ribs in the menu he said no, and we explained how small it was his answer was he didn't seen it.

I’d definitely recommend staying at this hotel when in Toulouse. It’s in the perfect position within close walking distance of the historic areas, good restaurants and the shops. The staff are particularly helpful and friendly. One young man on reception helped my husband gain access to our suitcase when we couldn’t get the lock open. What a hero! The breakfast is good, the room is peaceful and quiet and the shower and towels are luxurious. We’ll be back in Toulouse soon, again visiting our family, and know where we’ll be staying!

The breakfast at this hotel is very rich and delicious. The hotel is very close to the airport, 10 minutes walk, the hotel has a free car delivery, 10 minutes in advance reservation. 5 minutes walk to the small train station in the city center. The service at the front desk is very good and the English is great. There is free parking. The rooms are spacious, clean and comfortable.