30 Shaner Drive, Bridgeport, West Virginia, United States
"I stayed two nights while there filming. A few months ago, I had been there as the hotel was used as a "set" for another feature I was filming. I was so impressed that the management would allow a film crew, actors and background extras to fill their lobby. I was so impressed that I decided to stay there when I returned for a different project. I was not disappointed. The lobby, rooms and the entire grounds were impeccable. Only one small complaint is that when I was enjoying the outdoor seating area, a gentleman came outside and smoked which blew directly towards me. I had to go inside. Not a huge issue, but maybe management should address it further (signs ARE posted that it is a "No Smoking" facility). The room was comfortable, neat and had everything you need from small refrigerator to microwave to hair dryer and iron. I have nothing negative to say about this establishment and want to thank them for their service, professionalism and courtesy. I am a grateful customer who will definitely return!"
"Gold member. Been with Marriott for almost 10 years. On the first night, there were over 20 people in the lobby, not one wearing a mask. The staff didn’t care, didn’t ask anyone to wear a mask, and often times didn’t have one on themselves. Overcrowding elevators with people breaking the “only two at a time rule” and not wearing a masks. Absolutely ZERO staff involvement. People right on top of one another. Coughing and sneezing.They care more about money than the safety of the guests. Staff want to upset anyone by asking them to wear a mask. Manager told me the only thing they can do is call the police (obvious sarcasm). If you’re like me, autoimmune disease and cardiac disease, this pandemic isn’t a joke. Dog on property. This is an animal free hotel. Manager said it was a “service dog”. Dog had no vest on and was clearly not a service dog, highly untrained. Overheard the guest tell another it was an emotional support dog. As a medical provider, I can assure you, not the same thing. Manager said she couldn’t do anything about it. Once again, didn’t want to lose any business by actually confronting someone to do their job.... Called customer service and they were furious about no one wearing masks. Very helpful, as always They also stated that service dogs were required to provide documentation at their “no dog” hotels. Basically told me the opposite of everything the staff at this hotel told me. Will NOT be back. If I wanted this level of intelligence and customer service from the staff, I would have stayed at a Motel 8, not a Marriott. Final nail in the coffin was my check out receipt...you know the spot where the staff can mark comments..mine said “Get Out”.....willing to share the pdf with anyone who would like to see. STAY AWAY unless you want Covid and terrible customer service."
"This hotel is exceptional. The team and the service level is outstanding. The hotel is conveniently located off of the interstate. I enjoyed interacting with the GM as well, she was very friendly and helpful. I would highly recommend this hotel to anyone in the area. Well done!"