11888 Westline Industrial Dr, Maryland Heights, Missouri, United States
"I booked this hotel for an overnight while passing thru. I got a good price on hotels dot com, but as usual, the property put us in a less desirable location (right by very cold entrance door) than I suspect they would have if I had paid them directly, but of course, they would not have matched the rate! Room was nice, clean and quiet despite being by an entrance. We had to put a towel down at the door as the winter cold was coming in the 1 /2" gap at the bottom of the door. Wireless internet works but is NOT secured/web encrypted, so use carefully. Movie channels on TV (Netflix, HBO, Showtime, etc.) all gave a 'network error' last night and would not work. I called the front desk and the young woman was frankly clueless; she said you need to sign into netflix. I explained it even said on the TV guide that netflix did not require password, yet it did not work. She mumbled she would 'look into it.' Of course, no followup. It appeared she was the only hotel person here except the lobby coffee stand worker, who was closing up. Skeleton staff, if it doesn't work, oh well. we got what we paid for, but not what they advertise you get..."
"I was extremely happy with my stay at this property. It is older, but was likely refreshed several years ago. Most importantly, it was quiet, clean, and very comfortable. They had good protocols in place for COVID - including a free coffee and light continental breakfast offering which I think goes above and beyond for a courtyard. Service was consistently excellent regardless of who I interacted with. Thank you!"
"✈️ dear TripAdvisor I want to commend Scott from the front desk for solving my billing issue ...he researched it and made it correct, following up with me to confirm and sending confirmation thank you so much for thoroughness and great customer service we had a great stay"