One Bay Drive, Kapalua, Hawaii, United States
"We spent most of 2020 rescheduling our annual Maui visits, but jumped on a plane mid November, about a month after Hawaii launched the pre-travel testing option to avoid quarantine. We are based in Austin, Texas and unfortunately, many of the state approved testing options were simply not available, nor would comply with the 72 hour requirement. So, we opted for an at-home lab test 'Let's get checked' and we had our results within 24 hours. I'm not sure if that is standard or if we were just lucky, but the turnaround was impressive. Many of you might be asking, is the process and testing worth the trouble? I can only share our experience, but in short, yes. Once you have the process in action and test results pending, or in hand, it's really quite easy. (I will caution you, HI approved testing partners are required, and they take this very seriously. You will find yourself in quarantine, or back on a plane returning home if your test does not comply. Read the fine print, and make sure the approved labs are actually approved for your state.) Upon arrival, the check in process at the airport very efficient and fast. Jumping through the Hawaii hoop is a little tedious the first time, but once you are through it, it's really not that bad. We own a fractional at the Montage Kapalua and spend about 4 weeks per year on island, at our Montage Maui home. It is always a pleasure and a privilege returning to the Montage. The positive experience begins the second we pull into the driveway and are greeted by the valet staff and front-of-house. Very 'aloha' and welcoming. The extra support continues to check-in where we are always greeted with a bottle of bubbles or something welcoming in our condo. We are relatively new Montage owners, but our unit is always impeccably sorted, clean and in great shape. The housekeeping staff services the units twice per day, which is very nice. The housekeepers learn your habits and will accommodate requests for the best time for room servicing, also very nice. The Montage grounds are always equally sorted and just gorgeous! There is nothing like the view from this property. My first visit to Maui was actually in Kapalua where I stayed at the old Kapalua Bay Hotel (circa early 2000's) which rested on the Montage property. The old hotel was flattened to make space for the Montage at Kapalua Bay. The views remain unchanged from years past, but the new property is a major improvement as the old hotel was losing it's classic shine and charm. The Montage staff throughout the property from the Hideaway lounge to the pool staff are all fabulous. Covid19 has been difficult on the locals, so there is extra aloha extended as they are very happy to see returning travelers. I've previously reviewed the Montage, so I'll spare some of the traditional details, but will say that we have found everything to be 100%, 5 star and just as the property was on our first visit.... Regarding Ownership: If you"
"The Montage at Kapalua was pristine - from the service, to the room, food, spa, pool and beach as well as the property itself. While visiting during the pandemic the hotel ensured that cleanliness was consistent - safety was a priority and client service was EXCELLENT!! Anna our concierge was amazing and booked everything for us on and off the property. She was enthusiastic, professional and courteous and responsive in every way. At the Montage the team’s focus is making sure you have a first rate experience. If you are going to Maui - this is the place to stay - it is elegant and refined. We’ve stayed at other resorts on Maui but this is the one that we will always stay at going forward. The location, service, amenities and the room is unsurpassed (huge with full kitchen and sub zero refrigerator, dishwasher, big dining table, full living room, wine refrigerator, walk in closet, 2 bathrooms, amazing bedroom, beautifully decorated with first rate finishes and an impressive balcony). I felt guilty not using such a beautifully appointed kitchen. We are in property and off each day and evening. You can reserve adjacent rooms easily to adjust the configuration for a family stay. This vacation at the Montage at Kapalua was the best - you will be thankful to experience all this resort has to offer."
"We have stayed at the Montage on three separate occasions and there is no better hotel in the world in my opinion. The resort is absolutely incredible and the service is even better! Individuals like Misti and Ben at the front desk will make sure they take care of everything you need with lightning speed. The food is absolutely incredible & the amenities are the best I have seen. The spa and workout center are second to none & the pools and poolside service is exceptional. The rooms are amazing on every level & the views from every room are sensational. I don’t think you can ever go wrong staying here. We will be sure to return to the Montage every time we are in Maui and we appreciate everything they do to make our stay memorable!"