5050 Westview Drive, Frederick, Maryland, United States
6.4km from MARC Railway Station
31.0km from Marc Train - Germantown Rd
"We stayed one night on our drive home. We reserved a one bedroom and it was very spacious, with a full kitchen, including dishwasher. Most everything appeared up to date. The pull out sofas and ottomans, however, had fraying upholstery. Staff were very responsive when the TV in the living room area wasn't working. It was evening and a front desk person came and worked on it for about 20 minutes, saying it was frustrating because the TVs were new. They couldn't switch out the TV, so all we could do is move to another room. That is when we discovered the badly stained mattress in the pull out, however, we were able to easily switch it with our previous room, which had a pull out mattress that looked new. Staff were very attentive and very apologetic about the issues. The pool area was pleasant and clean. The water was a little chilly. Enjoyable for kids, but not as much for adults to swim. Breakfast offered a wide variety of items and the area was very clean and well kept. There was a very large, pleasant area for eating. There are many restaurants around this area, even within walking distance. Overall, we enjoyed our stay and feel it was a good value."
"I stayed here for one night for a wedding. There were a significant number of rooms reserved under the wedding block. “Guaranteed” check in time is 3 and it was very important that everyone there for the wedding be able to check in on time because the shuttle for the wedding picked us up at 3:30, and the hotel was aware of this. A number of people got there early and requested early check in, including myself. I arrived at 2 and asked if it was possible to check in. The extremely rude lady at the front desk said no rooms were ready, which I thought was weird because checkout time is 12 so they had two hours to get rooms cleaned, but it was understandable because check in time isn’t until 3. I asked if our room would be ready in an hour (at 3) and she said “I don’t know, maybe”. When I inquired as to why she didn’t know if our room we paid for months in advance wouldn’t definitely be ready at the supposed check in time, she got extremely loud and irate and said she didn’t look at the clock so she didn’t realize 3 was in an hour. Fortunately, at 2:45, we were able to check in and get ready. A significant number of guests arrived a few minutes after us, closer to 3, and they didn’t have the luxury of checking in on time. The lady was extremely unprofessional and unapologetic and suggested they just get ready in friends rooms. Several people had to get ready in the lobby bathroom. I don’t understand how a hotel could screw this is so badly, and not even offer any sort of apology, but instead an angry screaming woman, when it was entirely their fault that they didn’t get rooms ready in time for rooms that were booked months in advance and they knew people were needing to check in at 3. Anyway, to summarize, if you have somewhere to be and want to check in on time OR simply expect decent customer service, DO NOT COME HERE. "
"I have stayed at this property many times when visiting Frederick. It is conveniently located off the highway and close proximity to so many areas of interest. The staff are so accommodating and the rooms are sparkling clean. If you need anything, the staff will assist you. Thank you for a great stay!"