Top 10 Moscato Hotels

We had a pretty unpleasant experience here in February 2022. It was our third stay at the hotel and the service has gotten worse each time. We heard the front desk staff constantly arguing with guests while we were waiting in the lobby. The staff was generally pretty unfriendly, after some time in the lobby it seems the majority are burnt out. They would make fun of guests after berating them on the phone in earshot of other guests. We were pretty shocked by this behavior. They would always default to answering “no” for even simple requests and then eventually acquiesce. It seemed like a waste of time to start at no and work their way to yes but we witnessed this with at least 6 separate guests while we were sitting in the lobby. There is no business center or place for you to take work meetings outside of your own room. My husband was taking a business call on the second floor in the empty space and the salesman for the hotel came in with a potential client. He said within earshot “I have no idea how this guy got off the street and in here, I’m going to have security escort him out immediately.” If he had asked we would tell him that we had been told that it was ok to use that space by the front desk while housekeeping was in the room and we walked up the stairs. The facility is okay. It is pretty clean, with some signs of wear and tear. If you miss housekeeping you will have to wait until the next day (we called at 2pm one day because of work meetings and it was a no). There is no turndown service. The suites are large but are missing a dining table. Gym has all the basic equipment, pool is too small to do reasonable laps. The pool was completely packed every time we tried to go, maybe because there was an event at the hotel. The room service is not great, stick to the basics (burgers and fries). Terrible that they lost the steak house which used to be in the hotel because you could get a popover there in a pinch! Honestly, it is very unlikely we would stay here again even though we are often in the area.

From Day one, Cambria White Plains has been amazing! I stay here every week, and have been pleasantly and respectfully treated every time. I have tried other hotels in the area and they just do not compare. The rooms at he Cambria are always clean, the beds are always comfortable. Add that to a sincerely pleasant and accommodating staff, from valet to the front desk, staff and housekeeping.... I could not recommend more!

We requested a ground floor room that was on the courtyard and not by the train track. Room was very clean and as expected. The check-in staff was courteous and pleasant. We did not receive the two extra foam pillows; but we did not press the issue. We could have walked to the desk and ask but we did not. What I didn't expect was NO lobby coffee and breakfast was $12.00 for one regular black coffee and one toasted bagel with normal cream cheese. Bed comfort was okay This was the First Marriott Courtyard that we ever stayed in and although acceptable, I believe that I will stick with the other two chains that we normally use.

An absolute shambles! We looked on booking.com where the prive was $254 plus tax so we drive over to meet the owner ken he told us we couldnt check in until 2pm as the toom was being cleaned and gavr us a sheet of nearby restaurants as there is no food whats so ever rhe resraurant Only opens on a friday and saturday so we drove for 20 minutes to one of the restaurants blue moon which was amazing, we went to a supermarket to get drinks and snacks in case we got hungry, when we arrived back there were confused guests looking for staff we waited 30 minutes before a guy arrived called ceasir who was a lovely man but he explained he was the only member if staff in the hotel which beings as there were children a pool and many guests is a dangerous situation we asked about checking in to be told it was now $399 plus tax taking into account the spa is closed there wasnt a restaurant no bar and no staff it was a ridiculous price we mentioned the earlier rate to be told that he would called ken who he said was the manager, Ken arrived 20 minutes later he told us he was the owner and was extremely rude and threw us out of the hotel! I have travelled the world and never experienced anything like this, the hotel is a health hazzard with no life guard for children no staff if there was a fire or accident the guy ceasor told us he had to try and do everything as he was a one man band! The hotel needs closing down until they can afford to run it efficiently

The stay was very nice. It was a short trip. The only issue is that they charged me for the room on top of paying it through Trip.com. this is the second time this has happened through your site.

While the overall property was nice (were in town for a wedding), the rooms fell very short of expectations. The beds were terribly uncomfortable, the pillows unusable (and yes we even asked to swap out our pillows for a better option). We could not get the room to cool off without actually opening the windows. As a result we had two nights with very little sleep. In addition, the pillowcases and sheets were super scratchy. I would not have expected this at a nice Hilton property. In addition, they started cleaning rooms super early in the morning...next door, door was left propped so they could go in and out...each time we heard a loud repeat ”banging” as the door hit the metal stop that was propping it open. Not sure why they have double beds in rooms that could have easily fit 2 queen beds. While we understand staffing is a definite challenge for all businesses right now, when we went to the restaurant for breakfast, were did not have the option to order off the menu...only full buffet was available or buffet continental. Net we went down the street to a local diner.