Top 10 Mount Druitt Hotels

I’m usually a very tolerant reviewer and I understand that hotels are short staffed at the moment. So this is more of a comment on the Holiday Inn management than the staff here….. Check in took ages. I’m a diamond member and it wasn’t acknowledged (no problem). There was no comment on whether I wanted points or a drink (turns out I got points). My colleague was given a room full of someone else’s possessions. And when he came back down to reception was told ‘that’s definitely your room’. Like he was lying !! I ordered room service. After an hour I called to check it was coming, and was told it was on its way. It arrived 20 minutes later (stone cold) so I said ‘never mind, send it back for reheating’. Then I got a call to say the kitchen was closed so it wasn’t possible, and did I still want it. None of this is life threatening, but will I book here again ? Never !!! Will I recommend it ? Never !! Do yourself a favour and book somewhere else !!!!!!

A great place for a combined venue with accommodation, dining and conference facilities. A bit off the city centre made transport to and from venue additionally expensive, especially for those coming from Sydney airport. Well serviced rooms and comfortable beds ensured a good night of rest after long days in meetings.

We had a wonderful relaxing weekend away at the Crowne Plaza Hawkesbury to celebrate our anniversary. Beautifully renovated historical hotel surrounded by manicured gardens, with the best buffet breakfast in their lovely Gazebo Restaurant. We stayed in the spacious junior suite with a small balcony which had beautiful views of the gardens and the mountains in the distance. Our room also had all the modern tech with the latest gadgets to fully enjoy our stay. All the staff were exceptionally friendly and helpful, with a shout out particularly to Paris who gave us excellent local recommendations and was more than happy to answer all our questions. An added bonus was a lovely dessert tray and card for our anniversary that the hotel surprised us with when we came back to our room one evening! Highly recommended.

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

It is hard to find GPS navigation here. The reception is very friendly and the environment is very clean. Originally we booked a four-person room, this time the accident rose to the 5-person family suite, the experience is good! And parking does not cost money, this is not common in hotels in Australia...

Since the city was so busy with their massive event, we decided to move outside of the city and this hotel was the best choice that we made. It was really peaceful and we had our best sleep here which is the first time for the Sydney trip. The room is spacious with beautiful little details and amenities. In addition, the service is excellent too, Eranja the Front Office Manager has always been helpful during our stay! They also have a sought-after restaurant complex which was so great in terms of foods choices and quality, as well as the ambience, never seen something like this before in Sydney, it is a must try!

The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.

A very nice overnight stay on an executive room! Room smelled very new and bed was comfortable and I had a good nights sleep! Room was well furnished with a little futon sofa so you’re not just sitting on the bed all the time..

I chosed to stay in this hotel because of its location. I want to be close to the Canley Vale area plus I'm an Accor member so this hotel was the best fit for searches. I was really impressed. I arrived 2 hours early for check up but I was pleasant surprised that .t room and key was all ready to go. The lady at the reception was fantastic she gave me a clear run down of all the facilities and directions. I had a suite and that was outstanding. Had a lounge area, well equipped kitchen, bathtub in bathroom, nice balcony overlooking the pool and a nearby cricket ground. The bed was great nice firm mattress. A very small bad mark with the electronic blackout curtains. I learned how to use it easily but there positions were not totally tight to the end so light was getting in early in the morning. I had breakfasts included and that was great with excellent selections of food. It is right next to the Liverpool Catholic Club so just need a temp pass and you can enjoy the restaurants there and looks like there was a big playground for kids inside. Outside there is a sports building with an ice rink and mini golf. I dont have my kids with me for this trip but I can see they will be very busy if they come here. Parking is free either right outside the hotel uncovered or a little bit further undercover at the Catholic club. All free. The staff was generally well mannered apart from a man on Day 2 at the reception who probably was having a bad day. Special mention to my fellow kiwi from Huntly who looked after me outside the club entrance we had a warm catch up about NZ where I'm from. Check out was super quick and I was well looked after. Overall, if I want to stay around the Liverpool area I would definitely return here again.