"We arrived here on the 2nd of October for 10 nights and it’s definitely not a 4 star hotel :/ More like a 3. To put it in short - The food is average - the same food everyday/night just different sauce or meat. NO HOT SNACKS during the day just sandwiches provided with the left over meat from breakfast 🤮 We came as a family of 8 but had 4 separate rooms, ours was infested with ants and they refused to move us until “house keeping” had inspected, I demanded that we wanted to move because you couldn’t put a drink down for 5 seconds without it being swarmed, eventually we moved and our new room had no problems. Bare in mind the room we originally had, had a door in that we couldn’t open (presuming it was connected to another room) and the ants were coming in and out from there. (Still not sure if it was storage room or people in there) Even though we had a problem, the rooms are quite modern, white/blue/grey. We had a double room (fridge, hair dryer and tv etc) People wrote negative reviews about the entertainment but I personally enjoyed it They had bingo every other night, music quiz, owl shows, guests did activities during the day such as darts and shooting and would win awards and later on be announced on stage. They also did water aerobics one day, which was good fun. Entertainment staff were lovely and friendly. Our room is cleaned every two days, cleaners were friendly And trustworthy (they cleaned properly, moped floors, vacuumed balcony) For COVID-19 They separated meal times so the dining hall didn’t get too over crowded They took your temperature before we entered the dining hall Self serve for food, wear your mask at the bar, getting food or in reception but apart from that you don’t have to wear it. The staff were very friendly and helpful. Pretty view of mountains from the pool&bar"
"Having stayed many times over the years in the area called la Paz in the town of Puerto De la Cruz, we were a bit concerned what the all-inclusive hotel was going to be like as we walked past many times (our usual hotels were closed). Checking in was quick, our room was on the 6th floor newly decorated and very quiet, so no problem sleeping. Restaurant was very well organised, two sittings for each meal so no battles at the buffet, temperature taken each time all guests entered and were taken to a table. Bar area was also run well, we do not really watch the hotel entertainment, noticed guest having a good time throughout the day. Hotel in general very good and very clean with hand gel everywhere, all the staff very polite and helpful. One downside, stayed in one evening due to rain and watched the entertainment, astonishing to see live birds on stage being used as a circus act, the birds (Owls and Eagle) an Eagle smashing into the glass windows trying the to escape, we did take a video plus photos and were told not to by the staff of LORO PARK where the birds had come from, cant repeat my reply. To end the live bird circus, the terrified birds were used to take photos with hotel guests for a fee of course. "
"Due to the Corona epidemic, we moved from Blue Sea Costa Jardin and Spa to Blue Sea Interpalace, but both hotels were excellent in their service level and coming up with as many solutions for the guests as possible within the possibilities and growing restrictions. Great animation team at Costa Jardin, especially Michael, Alex, Elena and Sofia and the rest of the team, who did everything within their powers to give the guests a great time. But also the reception staff, restaurant staff and housekeeping were great to be around. Very friendly, with a high service level. We will definively come back to Tenerife, Thank you!!"