Carretera Playa d'en Bossa, s/n, Ibiza, Balearic Islands, Spain
"First off, my wife and I understand times are hard due to COVID and the Palladium Group had to take drastic measures to appease its customers by consolidating all to its biggest hotel, but for some, it was not appeasing. We originally booked the Palladium Palymar adult-only in San Antoni but were forced into this "five" star family hotel on the other side of the island. The hotel was packed with families with kids. So much noise, kids peeing in and outside of the pool, and even right after we left some kid pooped in the big pool. This was not a five star in our opinion, trash not picked up, decaying pool furniture, dirty pool water, etc. We were even given "the best" Junior Suite with a sea view. If this was their best then it was sad. One time housekeeping even came into our room one morning even though we had the do not disturb sign on the door. Our bedroom had one small window, and our rooms were right over the stinky sewage and back of a restaurant. Sure there was a decent sea view, but not worth the money. If we had our original booking in the adult-only hotel our experience would have been so much better and our room would have been much better. If we had the option to cancel the hotel and flights and not go we would have taken it. The Palladium Group informed us we could cancel our original booking and book a new room at the Grand and we would not have to pay any difference, well we did when we got to the hotel. It was a nightmare, and the hotel staff was not aware of our situation. Regarding COVID, the staff did not enforce the rules enough. When you enter the hotel there is a temperature machine, they don't make sure you use it and many times it will give one bad temperature and then right after it would be good. A lot of the staff did not wear their mask over their entire face. Sometimes they would take your temperature when entering the restaurants/buffet. The buffet lacked staff, you had to wait a long time. Go to the restaurants if you can, the Medeteranin restaurant was the best. The shows at the theater were nice, but twice I had to go tell the front desk about groups of people not keeping social distance or wearing a mask. At one point there were a bunch of Jewish teenagers being so loud, no masks, no social distancing, and other guests sitting down were getting upset. First I asked the bartender to do something, he said: "what can I do". So then I had to yell at these kids. Anyway, A lot of the staff were very friendly, we had a better time outside of the hotel, and we spent way too much for this hotel."
"Firstly, we visited in October last year and I don’t know how Covid has affected the hotel operations this year We upgraded to a room with a jacuzzi on the balcony which was a nice touch The room was one of the biggest hotel rooms I think I’ve ever had ! The hotel was very clean and modern, decorated to a high standard. The main buffet restaurant had plenty of food choice and the food was very good But we particularly enjoyed the 3 a la carte restaurants , the Mexican was our favourite, but the Italian and other one had very nice food too. The drinks were good quality brands and we liked the lobby bar of an evening. The entertainment was very good, set in an outdoor stage with lots of seats and tables, the lion king was the best show, but there was a musicals night, an ABBA night and a Michael Jackson night ... all very good ! The pools were lovely and we enjoyed the canopy sun beds which were big and comfy The American sports bar was very good too for snacks , burgers , pizza etc I would recommend this hotel to friends and family"
"Stayed here a few times. bad bits first, this resort is right next to the airport so there are flights coming and going, but it's Ibiza not JFK so it's a few each hour. This hotel is joined to the White Islands next door, so both are available for restaurants and pools etc. Food is first rate, staff are great, the bigger pool is looking a bit tired (it has a wood decking surround) but the others are great as is the beach. They have an evening cabaret show, some are really good some not so good, but the kids and families all really enjoy them. Bus stop outside into Ibiza town about 20 mins or so, although cabs are reasonable and plentiful (no dodgy Uber here!) Thoroughly recommend this as a good family hotel! !!!"