Rua Francisco Gurgel, 9067,Ponta Negra, Natal, Rio Grande do Norte, Brazil
"The service is not commensurate with the price at all. This is one of the most expensive hotels in Natal—they belong to a hotel group called “Roteiros de Charme” (Charming Itineraries), but the service is mediocre at best and not to the level of a hotel that touts itself as a boutique hotel. The room’s door is posted with a list of 18 rules that guests must follow; the receptionist presented us with a form taking responsibility for beach towels, even though we hadn’t decided if we’d even go to the beach or the pool—he insisted that I sign the form even though it was blank. I booked an Ocean View room for my wife’s birthday, but the view from my veranda looked at the hotel across the street (if you stretch your neck, you can see part of the ocean from the room). The internet was incredibly slow; while they advertise that all the rooms have satellite TV, ours didn’t work (we were told that it was a provider problem, but why wasn’t it noticed before the room was rented?). They do not provide shower caps in the bathroom; the coffee maker in our room didn’t work. Parking is terrible—they have 4 parking spots. During the night, I was bit by some insect and had an allergic reaction. My wife tried calling the front desk, but nobody answered. We had to go down and ask if there was a 24-hour pharmacy nearby; the reception indicated a pharmacy, but on the way there, I found one that was closer (thank goodness). Despite all this, my wife didn’t let this ruin her birthday, but this was not the experience I wanted to give her. Won’t be coming back to stay here."
"Me and my wife lived here for two nights. We experienced the best service from the staff who where very helpfull and friendly. We ate very good breakfast including everything we could think of. We had a very nice dinner, very cozy, and fancy with service out of the ordinary. We had a couples massage-session which was amazing, we were almost asleep going back to the room. The location is just outside the best surfspot in ponta negra, so the view outside of the ocean is nice, plus, if you surf its perfect to just go down and catch waves. "
"we’ve stayed in this hotel on various occasions over the last 6 years, and have always been very satisfied. It’s a small hotel with character and personal attention, and very good food, service, and location. We enjoy lunching at the open air bar/restaurant, and again outside in the evening with candle light. Forget the big, high rise places where you are just a room number, and enjoy the feeling that the hotel actually recognises you and greets you when entering, eating, or just having a drink at the pool bar."