Neston Road, Thornton Hough,, Wirral, Merseyside, United Kingdom
23.9km from Chester Airport
"Wow, what a find! We stayed in a executive garden view room with a balcony & were blown away by the viiews. The bed was huge, with the most comfortable bedding, lovely bathroom with TV & nice selection of toiletries. We had a cream tea on arrival with the most delicious freshly made warm scones, mmm. We also made full use of the fabulous spa facilities, with pool, steam room, sauna & outdoor hot tubs, a great way to spend a Sunday afternoon! Everywhere was spotlessly clean. The breakfast was fit for a king, all local produce too . Above all, it was the staff that made our stay so special, Michelle on reception was extremely friendly and welcoming & Kyle in the bar was an absolute delight. We can't believe we only live an hour away and have never been here before?!! But we will be back without a doubt! Thank you to all of your team for making our stay with you so special See you soon!!"
"I have just returned from Thornton Hall, it’s a beautiful venue, very clean, the room was fabulous for the 3 of us, the spa facilities are again clean and there’s plenty to keep you occupied, steam room, hot tubs, pool, sauna etc. My gripes are - service in the bar was slow, the ‘butty’ I was served for £9 had less egg mayo in it than a meal deal from boots. The chips that I ordered to share between 3 of us came in a tiny, what looked like a candle holder, whereas others in the group received a generous bowl. We ordered separately, but it was quite obvious we were in a group together, however the other 2 ladies had to ask where their sandwiches were after 10 minutes. Drink service was again slow even though there were plenty of staff in the bar area. We had an evening meal prebooked, and our group was squashed into a tiny room, which quickly became very hot. The service for the evening meal was very good, my only moan about this meal was the quality of the chips, they were very dry and over cooked, which let down the main course as the steak melted in the mouth. The rest of the meal was delicious and the staff were attentive. I will be returning in May, I just hope that the service will be better. "
"I find it hard to believe that anyone could find fault with this hotel or leave negative reviews. I was met with very friendly and attentive staff. My room was excellent, clean and welcoming. What makes this hotel is the staff, although a beautiful building in a lovely setting it is would mean nothing without the staff. At breakfast I met Maria, who spent time telling me about the hotel and how the food is locally sourced where possible. She is a credit to the establishment and clearly enjoys her role I would highly recommend this hotel to anyone wishing to stay in this part of the county. I had a simple chicken sandwich when I arrived in the evening , which was probably the nicest sandwich I have eaten in a long while. Breakfast was amazing, well cooked, well presented and tasted superb. I wish I could rate this higher than 5 as it certainly deserves it."