Top 10 Noja Hotels

The hotel was very comfortable and was very comfortable. The hotel is very comfortable and very comfortable. The hotel was very comfortable and very comfortable. For customers who want peace without children, they have a very wide timetable. If we choose this hotel chain is for comfort, cleaning, infrastructure, quality, treatments and thermal pool, because our daughter enjoys as much or more than adults. We will continue to visit our hotels.

The appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.

The hotel and its grounds are beautiful. Unfortunately, our stay was ruined by terrible staff conduct. We were met by a rude receptionist on arrival (blonde hair female). Upon entering our room we couldn't find a kettle or tea/coffee facilities, which is unusual for a 4* hotel. Having asked back at reception we were told they don't do it for rooms that don't pay enough, and too bad! Not only is this an extremely poor and cost cutting approach, but it would take such little effort to make things right, e.g. Offer a complimentary hot drink?! Unfortunately this approach runs deep in this hotel. The bare minimum. They just don't care. At dinner, we were brought the wrong dish entirely (firstly dangerous towards guests with intolerances and allergies) but the staff again just did not care and after 20 minutes offered to return the correct dish, lukewarm. This is the BARE MINIMUM of service recovery. No attempt to make things right or leave the guest with any sense that they care at all. You will find all staff seem to be trained in not caring here, housekeeping staff will not share a pleasant Good morning, but will instead barge past you in the corridor. Gym facilities were out of order and unavailable. That same receptionist coughed on us at check-out to top it off. The staff and service ruin this hotel to the core. I will share one redeeming factor. A junior staff member names Frida Martin was the only individual who knows how to look after guests. Wanting to be conversational, asking about our stay and eager to go the extra mile. My biggest fear is her talents are wasted here. Alone, she would make a better manager to the hotel than the current team which is running the property into an early grave by driving away guests with poor service. We certainly won't be returning, and FYI, it is common for kettles in the room across Europe, even in budget brands such as ibis. Get a grip or go bust! An embarrassment to the Paradores brand.