Top 10 O'briens Hotels

Just had an amazing time in the shelbourne hotel. Beautiful cuisine ,comfort and relaxation. So convenient for shopping and strolling around the city centre. All staff amazing 👏

This hotel is 5-star price-wise only. For example, when we arrived, we have been welcomed by the Customer Care Person, who explained to us who she is, but said nothing on how she can help us and definitely nothing about the construction on the 4th floor of the hotel. So, banging starts at 8:30, which presumes that everyone is up and about at that hour. Apparently, they were supposed to notify me about it via e-mail, but someone just forgot about it... If I knew there will be construction at the hotel, I would have never stayed here. I guess that's why I never got that email... The concierge reached out to us a while ago asking why we are staying at the hotel so long. We have written to him in a reasonable detail. No response. Zero follow-up. The concierge in general was great in instructing us how we can do things ourselves. Another example. We return to the hotel at 10 pm, and our ever-hungry teenagers would like to eat something. - We are sorry but all the restaurants close their kitchens at 9:30 pm, and there is no room service. - Can we have have at least some bread and butter? (And here, the staff at 5 or even 4-star hotel would respond ”Let me see what I can do.” But instead we heard:) - No. You need to take care of it by yourself. And, it is like this, pretty much with everything service-wise at this hotel. Only the staff of the first-floor café seemed to know what they are doing. It just looks like the place lacks direction from the management that is lost and confused. To add to the ”attractions” we could hear very clearly all the water noises coming from a room next door. We also had some trouble falling asleep as the guy next door snored like a hog in heat. I also think that having the permanently screwed through cracked dial to a heated towel rack is something that I would find at a 2-star hotel, and I still would be surprised... There was 6 of us in 3 rooms, and we stayed here for 6 nights. The impressions were all the same. It's the details that matter both in the customer service and the decor, and it is simply not a case here. At the end of our stay, the front desk staff has made a scene, because we wanted a detailed invoice. Thanks to that though we found out they have charged us additional numerous positions from the mini bar, which we did NOT use. So, please be careful they will try to cheat you.

Great hotel in the midst of Dublin. Within walking distance to multiple sites. Staff at the hotel were friendly, helpful and always pleasant. Rooms were very comfortable. Breakfast buffet was well furnished with a wide assortment of items. Would definitely stay there again.

This hotel was perfect for a 2 night stay in Dublin. Very clean and quiet, but so close to the centre. Used the gym both mornings, which was used by several people and clean with towels, water, and a good choice of equipment. Good supply of toiletries, coffee and tea in the room, as well as several bottles water, which is always so welcome! Room small, but not tiny. Staff was fantastic- especially Sabrina who could not have done enough! She offered to organise any tours, and helped us with the Dublin express to the airport (much better than a taxi!). Would definitely stay again!

The location is good, you can walk to important attractions in Dublin for half an hour; the hotel service is good, and guests can do their best to meet their needs; the food in the hotel restaurant is also delicious 😋

We have been welcomed by Gary, he's kind, efficient and gave us a lot of precious information. The room was perfect, the common areas too. Elegant setting, comfortable beds. We are a family of 4 and the hotel is close to a Dart station, so easy to reach Dublin centre in a few minutes.

The Merrion is a Hallmark of service and sheer quality. We arrived to be greeted by a friendly concierge and the news that our room had been upgraded to a junior suite. Lunch in the Cellar bar was an absolute joy and friendly, well clued in staff made the experience more special. The room was fabulous, with every comfort you could imagine. The bed was so comfortable, as were the couches.I cannot speak too highly about the service at this wonderful hotel.

Thouroughly enjoyed my stay! Having visited Dublin for the first time last month, I am sure this hotel was the best choice we could have made in terms of accommodation. The staff was lovely and very eager to help us, for example concerning navigating the city. The Hilton is fairly close to central Dublin,I would say a 10 minute walk, which made our lives infinitely easier as first-time tourists. Our room was spacious and very comfortable, the first look we got of it was marvellous. They even arranged the towels to look like swans and elephants. Unbelievably cute!! We had such a great time!