1000 Brush Avenue, Detroit, Wayne County, Michigan, United States
9.7km from Coleman A. Young International Airport
19.0km from Detroit Station
20.7km from Amtrak - DEARBORN
"I called early in the morning and requested an early check in, and they were nice enough to accommodate my fiancé and I, who were in town checking out wedding venues, at 1pm. They were super busy so checking in took a long time, but that was fine. Place is remodeling and heavily under construction, so it looks nothing like their photos anymore. The experience was fine until my fiancé dropped something and bent down to pick it up, and there was a condom/condom wrapper barely underneath the side of the bed. Probably one of the top five nasty things you can find in a hotel room. But it happens sometimes, I get it. My issue was how the experience was handled. My fiancé called the desk, they asked me to come down. I spoke with a manager, who offered me a downgrade to a double queen since there were no more King rooms available after I asked to be moved. I asked if she’d be willing to move me if one became available later, and she said yes, and was nice enough to comp my valet. No problem there. When I came back, a cleaning assistant had come to see what was wrong and talked to my fiancé, who showed her. She put gloves on but didn’t remove it and just asked her, “What do you want us to do? Do you want us to clean it?” She just politely requested to be moved and then the cleaning assistant left. Then this cool concierge named Curtis comes in to check it out, and he seemed to be the only person who thought it was gross that there was a condom under our bed, and he understood why a room that isn’t clean in the middle of a global pandemic was concerning to us. He moved our stuff back down to the lobby and spoke to his manager for us. He was so nice, Curtis is fantastic. Not long after, we were moved to a new room of the same design. This wouldn’t really be a big deal, except that this is apparently a 4-star hotel. A 4-star hotel usually knows how to quickly and effectively resolve a guest complaint about cleanliness without any hassle, because these are usually upper class hotels. I’ve never been asked what I want them to do about a dirty room at a 4-star hotel, or not been asked if I wanted to move to a new room if there was an issue with mine. The staff just kind of acted like “Why is this a big deal and what do you want me to do about it?” I’ve stayed in nicer places with better service in 2 and 3 stars. Overall, rooms were outdated with old, unattractive furniture, and a very strange and very plain design. Lights all only had one setting, super bright, and all of the technology in the building is old and outdated. They’re remodeling, so hopefully they’ll eventually get to their deluxe kind suites. Bathroom was nice and bed was comfortable. Walls are like paper. You can hear everything going on next to you. Towels and bed didn’t smell clean and had weird odors. I’m generally not super picky or demanding, but I would recommend you stay at another location while you’re in the city despite the convenient location, because I was expe"
"I was so excited about my stay at The Atheneum hotel for Valentine’s Day. I booked the Premium suite with the whirlpool. Upon arrival, guest services did a wonderful job getting me checked into my room. I was placed in a suite on the 6th floor. When I got to my room it was very spacious and clean. When looking around I noticed minor wear and tear in the bathroom but it was nothing that I couldn’t look past. As the night went on and I settled into my room, I was setting up my Xbox to the tv then I realized that even though the hotel tv had a HDMI port to hook up the Xbox, the remote itself gave me no options to even switch the input/output to operate my Xbox. By then my guest had arrived and I just wanted to have a source of entertainment. I called down to guest services to inquire and they told me that unfortunately using my Xbox wasn’t a option and that I wasn’t going to be able to use it. Slightly upset about the situation however I just opted to listen to the hotels music channels then I realized they don’t even give you the option to listen to rap as a station on the tv. They had every other genre of music offered but rap so that rubbed me the wrong way because I felt that was a judgmental and stereotypical thing for the hotel to do. By the time I was ready to relax and wind down and get in the whirlpool tub I couldn’t even do that because it was unsanitary and disgusting. I was disappointed given how much it cost to book the suite in the first place. I mean it was terrible, black nasty build up on every one of the jets. I called and complained and they moved me to a different suite. Got to the other room and the suite was smaller than the one I was initially in! And the whirlpool in that room was disgusting as well. I had to literally clean them off the best I could with my own disinfectant wipes. The next day upon check out I spoke with front desk about my experience and the least I can say is that they were empathetic for my experience. They compensated me for my troubles. The hotel is nice but in my opinion is overrated and overpriced. I wouldn’t stay here again. "
"I booked a Junior Suite and stayed on the 9th floor. Overall, it was a good stay. I was only there overnight and had little time in Detroit. The room was clean and spacious. The reservation people as well as the front desk people were very friendly. I used valet parking which was $28. At first I thought that was high but after seeing the neighborhood at night I'm glad I didn't walk from the garage across the street. I can pick at a few things: the building must still be undergoing construction. I noticed that my window ceil had not been finished and you could see through to the original finishing (I kind of wondered if anything was crawling through); the rooms are not very quiet (I could hear kids next door go on and on); the smell of marijuana filled the 9th floor from the time I got there until the time I left. Overall, it was still a nice hotel. Greektown was a letdown. There is really nothing there but a few restaurants (and a fantastic pastry shop, the Astoria) and it's definitely not in a nice neighborhood. I was extremely uncomfortable there and would not go back. Of course I'd have to say the same for the rest of Detroit as well. We were able to walk to The Riverwalk but through a run-down neighborhood (there is really nothing on the Detroit Riverwalk either) On Saturday morning we went over to the Eastern Market... it was ok but is mostly geared to people living in Detroit as they sell fresh produce, etc. We went during the Pandemic and Detroit was not crowded at all. It was easy to drive into and out of town."