Platja De Fornells, s/n, Begur, Catalonia, Spain
"We have been coming to this wonderful place for over 50 years now and have just returned from a lst minute trip which was the final week before the hotel closes for the winter.The sun shone,which of course helped.loads of people were swimming in the sea,but the hotel made it the fabulous holiday that it was and always is.The staff without exception were as friendly as ever.Most of them we have seen grow up here,starting off in the most junior roles and now make up the senior management whom we are proud to call our freinds.The food as always is great.We had breakfast every morning which is a cornucopia of every conceivable pastry you can think of,fresh fruit,meats,etc.The only gripe we have is that the heating equipment for the fried eggs and bacon are too antiquated with the result that they are always cold.Dinner in the evening is simply wonderful.a huge choice both on the table d'hote and the a la carte menus.Surely some of the best food on offer in the 400 or so restaurants in the immediate area(and we have tried most of them!) I read the adverse report of the American ''Georgia family'' of their room cleanliness with utter incredulity.All I can say is in the 50/60 times we have stayed in this hotel,never,EVER have we had this reported experience.We have stayed in virtually every room in the hotel with family and friends and not once in all that time has our room been anything other than scrupulously clean.This last visit, last week our room was once again spotless.We were in the main building on the first floor in a junior suite and the room was cleaned every morning whilst we were having breakfast.Believe me,if the room was ever in the state described by your reporter from the US,I would never ever return,but in all our visits this has never ever been the case. I cannot praise this hotel highly enough.It seems others agree with me as the hotel was absolutely full both for the two weeks in September and again for the last week in October.Not bad in these troubled times for Catalonia.Worth reporting that we actually flew in and out of Toulouse in order to avoid the situation in Barcelona.Worked very well too."
"We arrived early on the first day of our three-day stay, and were told the room wasn't yet ready, and to come back at 2:00. W e arrived back there at around 2:05. They told us the room wasn't yet ready and to wait somewhere and they'd come get us when it was. That was fine, because the outdoor area and the grounds are lovely. It was only 5 minutes later that a nice young man came to get us, and helped us carry our luggage down to room 89. A team of cleaners was exiting our room when we entered. Almost immediately we noticed.... No, wait. I'll start with the good things, first, because there were definitely good things. The mattress was comfortable. The outdoor spaces are very nice. The pool looked crystal clear and inviting, though we never swam in it. Our room's terrace was large and had two recliners and two chairs and a table, and looked out over the loveliest view of trees and the sea. Breakfast each morning was lovely, sitting on the terrace with perfect weather and that spectacular view. The food choices were plentiful--meats, cheeses, eggs, pastries, tomatoes and bread, fruit, cereals, yogurts, champagne and juices, coffee options... The little beach down below is so pretty, the water crystal clear. We were able to swim in it, even thought it was already October. (It's a public beach, so be aware that some women will be topless, if that is a concern to you.) It was nice to go down there in the evenings, too, just to sit and look out over the water. So peaceful. Now, back to the room. Immediately we noticed the long black hairs. Not just one or two , but many--at least 20. They were in every room of the suite. It was as though their mop had picked up a bunch of hair from where someone had sat brushing, maybe, and spread them around the room. The floor of the toilet room had two footprints (I've shown a photo). I called the desk immediately. No apology or anything, but they sent a maid up, not with a vacuum, but a swiffer. When she left I picked up the remaining hairs and cleaned the footprints myself. The room had a bad smell of mold and mildew, especially in the toilet room. Not mild, but strong and bad. The shower ceiling has visible mold (see pic). It got to the point that I felt sick whenever in the room, and tried to stay in it as little as possible. Four pillows were provided. My husband put his square pillow on the floor next to his side of the bed one night, and in the morning the pillow had some nasty watery brownish stains, as though it had wicked up dirty mop water from the cracks between the cheap laminate flooring. Really gross. We spent two weeks in Catalonia, and this was the only hotel that was dirty. Even the 98 euro place we spent one night in was sparkling clean. Yet this was the most expensive place we stayed in, that calls themselves a 4 star. A 4 star hotel shouldn't make you feel ill and make you feel dirty. (A 4 star hotel should also provide water each night of the stay, not just the first night, and robes, "
"We recently stayed here for a 2 night stay and I can honestly say it’s now my favourite hotel on the Costa Brava. The location is beautiful and the hotel has lots of different areas to relax, eat, and enjoy sports (badminton and ping pong). The swimming pool is a good size with a bar serving drinks, and it was difficult to pull the kids away from this. We are a family of 5 and have found it difficult to find accommodation in other hotels that can accommodate us all in one room, but we had a lovely suite here, with plenty of space, a little balcony and l’occitane products in the bathroom. The food I the restaurant for lunch and dinner was delicious, with a good selection, including a great kids menu with healthy options. My kids loved the breakfast buffet and the pastries and fruit were particularly delicious - my only negative comment would be that the cooked breakfast was not hot enough, as it had been reheated - but the staff were quick to try and prepare a fresh plate for us. Overall, a great choice for a relaxing holiday in a beautiful setting."