Top 10 Pale Royal Hotels

Booked on a girlfriend (she booked, birthday) spent time in the spa, on massage everything is good. Then I wanted to order dinner in the room, ordered call from the room, I on the phone reminded that the girlfriend of the Dr. No, though pleasant from the hotel attention thought I would say congratulations, etc. But nothing said and even a piece of cake didn't bring(((In my opinion it НЕ About SPERVICE 💯 I in many hotels stopped and know what it is to stay on birthday at the hotel, always congratulate the candle cake, etc. But Ramada believes that it is extra, apparently such a policy of the hotel, personally I do not want to come back! And I will not recommend my acquaintances and friends! In the morning when I ordered breakfast I spoke by phone to the guys you are something quite harsh, Rehabilitated with a piece of cake, but the siege remained! Also repair in the presidential suite of the year of the king of peas....

I will tell you my experience and the first case in the entire history of my staying in different hotels in the world for several years...and the only case where I will never stay in this hotel again. I first met the Residence Hotel in Yekaterinburg in late July 2021. I always book a room through the Trip Com app, but this time, since I plan to arrive in the city at 1 AM, I decided to call the hotel front desk directly and ask about staying for 0.5 days-this is the normal practice of any hotel chain , But not here. In the phone conversation, by the way, Natalia and I wrote down for each firefighter (I think), I clarified... In the application, the price of my accommodation is 9900 rubles (day) and can Go to a meeting at the hotel and give a 50% discount (5000 rubles) if I go after 2:00 in the evening... Natalia called back after some and confirmed that she has coordinated the management of this issue and their waiting time for me. Okay, I think, but it is also logical, because there is a law that directly requires the hotel to charge guests no more than 50% of the day’s fee for check-out hour set hotel-as A rule, it is 12-14 hours a day. Arrived at the hotel at 02:00 in the evening, and the front desk was shocked. The accommodation fee of this hotel is 9987 rubles per night (that is, staying for 10 hours and check-out), and the cost of a whole day is 9900 rubles on my application. So no one can solve the problem at night, the receptionist is generally incompetent and decided to postpone the question until the morning, but they asked me to sign under the phrase that the hotel staff warned me that she announced the amount to me, that is, in her opinion, it is correct with her Colleagues agree-Natalia. But I went to bed without signing the customer's card. In the morning I met Anastasia, an arrogant receptionist, looking at you as if you were a servant, not a guest in a five-star hotel. They tried to lift my full payment... They even kept my things and put them in the locker until the management solved the problem-this is already an article, taking into account the phone input and Confirmed that the amount of stay is 5000 rubles for 0.5 days, in the absence of my signature in the corresponding column check-in and the law of the Russian Federation regarding payment rules that will be 0.5 days after 00:00 and pay no more than 50% of the guest. As a result, they called me 2 hours later and asked me to pick up things from the locker after paying 5500 rubles. At the time of payment, Anastasia, the hotel's senior employee... grinned, trying to make jokes... as if I didn't live here for status, in general I must stay two stars. This is the first time I have encountered this kind of service. During my travels to different countries, I have stayed in four-star and five-star hotels. The story does not end there... On August 7, 2021, I decided to give the hotel a second chance to register for a one-day stay in my Trip Com app for 12,500 rubles. When checking in at the reception, the same Natalia, obviously did not recognize me immediately...because I accidentally booked a room a week later and it was impossible to cancel the reservation (non-refundable price), Natalia went The meeting was resolved and I did not have any problems. This is the normal practice of hotels and international airlines. But less than 3 hours after check-in, the check-in situation has undergone a fundamental change. Natalia invites me to repay the accommodation fee that I have already paid, not at the price in the application, but at the hotel price of 15,000 rubles. For this question, what does this have to do with..., the answer is shocking-”You have to check in within a week, so either pay or leave.” The question arises: Why do you want to fill me and sign me in it? The signature of the check-in procedure is to be repeated after 3 hours from me to get repaid for more than my application. As a result, after indicating to Natalya that my booking is non-refundable and the payment has been charged from me, the problem seems to continue into the morning.

The service should not be under heavy load! 06/13/21 It is impossible to have breakfast in the morning because all the tables are full of dirty dishes and they don't have time to clean them! Then they just took a plate of food from the girl sitting at the table. They didn't even ask them if it was okay. The man still ate, just got up to drink water and came back with no plate of food! Since the kitchen has been dismantled, it is impossible to eat more food! 06/15/21 There is a pile of dirty towels in the spa

As soon as the hotel comes out at the airport, if you just want to find one that is closer to the airport, there is no one closer than this one! The bed is narrow, only 1 meter, maybe this is the habit abroad! The hotel staff has a very good attitude. Must give a thumbs up! Shopping in the surrounding area is also inconvenient for shopping, and the price is relatively high. It can be cheaper to go to the city center, and shopping, of course, for customers who are not too particular about star ratings!

I booked accommodation for people traveling with me. I just said that the shower water was a bit disappointing. Of course my room is very good.

The room is a suite, very large, it is very luxurious to live alone, the decoration environment is very good, the restaurant is also good, suitable for family business, catch up with the tourist season of Yeka, there are many people coming, and there is no room to renew later.

We had a room on the hotel website, 2 hours before settlement left things, returned to the hotel already in 14.40 (40 min. from the time of settlement) and we were told that our room was not ready, offered tea as compensation, but it was clear, That it was not a solution to the problem, eventually sold out about an hour before the settlement and there were still people in the hall, including with children waiting for the settlement, very unclear why people are waiting, although leaving at 12, specially to prepare the room for the settlement of others. Finally settled, decoration is good, for 4 people a lot of space, furniture a little in Soviet style, everything is clean, in the bathroom room, but in the evening a surprise, the bottom of this bath flows, used all towels, that the terrible quality of the plumbing for a room positioning itself as a luxury and hotel 4*, the next morning heard a signal of evacuation, but in the corridor at all there was no panic, While the alarm was going off, it was unclear what it was. Breakfasts were good, cashy, omlets, sausages, bakeries, pancakes, a lot of choice, we came an hour before breakfast was over and it was enough

Good hotel. There was a friend, room-window in the yard. Quiet and quiet. The room was all necessary. Clean and comfortable, beds comfortable, lingerie clean. Staff friendly. Breakfast is a Swedish table, a great variety of dishes. The hotel is located in the center, which we were very comfortable.

Hotel in the center. Nearby is a huge Greenwich shopping center. Clean, quiet, neat. Very attentive staff. Various delicious breakfasts. Slippers, twigs, teapot all you need to eat. I stay for the third time and plan again) At the hotel, Crushon cafe with delicious kitchens