TOP 10 Palm Desert Hotels

I have had better stays at Courtyards than at this JW property. - Really long wait to check in. Was told as an industry guest, we were expected early and our room was currently being cleaned and the front desk would call up to have it rushed to be finished - we waited 3 hours and no one notified us when it was done as promised. - Furniture was scattered and out of place in the room - Elevators consistently not working - Bellmen at the front drive unwilling to help with our armfuls of grocery bags, but would not let us take luggage cart either. - Were told luggage would be rushed up to us- over an hour later had to call and they finally sent someone up but no luggage. Had to come back - Room service delivery just walked into the room without knocking or announcing self - Incredibly poor service at Aquifer by Dylan. Very long wait, no refills on drinks, food took forever, lots of children jumping on shared sofas and no one asking them to stop. - Keys did not work to room. Neither did mobile key. Had to get physical keys redone 3 times. - TV would turn off once an hour. - Very poor customer service at all restaurants and front desk. From rude managers (Martha) to those unwilling to return phone calls when we called about issues. - Pool-side service from Alan was atrocious. Paid for pool chairs and did not even get checked on once an hour. Finally got up and went to sit at a table just so someone would help us. - Breakfast- no one ever came over to our table to tell us what was included with our platinum breakfast so we were charged a full breakfast. Had to ask for someone to send our server over after being given the bill. Incredibly long wait and lots of attitude. - Dirty tables and menus EVERYWHERE. Absolutely disgusting. - Fridge was not working in the room and had to get a replacement the next day after our contents had already spoiled. - Our room was consistently not cleaned. Was asked when we wanted them to come to do a proper clean and we said after 5pm. They showed up before 5 and wouldn’t come back in 10 min after we left for dinner like we had asked. Said they leave at 5:30 so they never cleaned the room, but floor was filled with cleaning carts when we got done with dinner. Since our room was not cleaned the day prior, we again were asked what time we wanted someone to come to the room and we said after 10am. No one ever came until 6:30pm to do turn down service so we again had to turn them away because we’re in the middle of getting ready for dinner. The next day no one came but when we got back from dinner at 9:30pm- someone was doing turndowns and wouldn’t leave. - Last and worst of all- while in nothing but a towel and on the phone with manager Callie- one of the engineers just walked into our room. No knocking, no phone call, just walked right on into the room. My friend was in the shower- I was in the towel and a grown man who we do not know waltzed in like he had a right to be there. This is unforgivable

It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍

Booed this as it was the cheapest in the area for coachella. Solo traveller. Have previously stayed in a residence inn in Florida and it was a good experience. Arrival was greeted by a friendly receptionist. Directed to room and given a map and explained all amenities to me and also details about the festival shuttles etc. Room was in block 1 on the ground floor. Nice and big with a double bed and kitchen area. Bathroom was amazing and clean. Very good size. Patio doors lead to a very small patio that overlooked the gold course. Lots of gold buggies drive by all day, bushes surround the room so there’s privacy. Bed was comfy. Clean room. Limited kitchen utensils. No kettle. Pool area was nice and clean. DJ started at 10am for the festival goers which was most of the guests at the hotel. Breakfast was basic but good. Paper plates and plastic forks only. Option to take breakfast away your room too. Staff all really friendly and greet everyone. Overall I would totally recommend this place for coachella or a general stay.

Very good, the hotel facilities are very complete, washing machine, dishwasher, induction cooker and other appliances needed in daily life are basically there. There are four swimming pools and it is very comfortable.

The staff was very friendly and helpful. Breakfast was fresh and hot each morning. Clean and spacious bedrooms. Kids enjoyed the pool time which was complimented by the not to hot weather. Nice location not far from local stores. Walmart, Costco and restaurants just couple miles away which made it quick fast to grab a bite to eat and get to relaxing.

Hotel is in a convenient location right off I-10 in a development with a AM-PM and Jack in The Box. The property overall was very well maintained and we were upgraded to a suite and appreciated the additional space. Staff was outgoing and very professional. The negative thing about this property was it felt outdated and in need of renovation. I don't know if I would stay here again, there are niceer hotels in the same price range in the immediate area.

We arrived in the evening exhausted from an eight hour flight. The front desk staff was very helpful, but we had difficulty finding our room! The property is very large. Upon entering the room we weren’t exactly feeling as if it was going to be an enjoyable stay. The room was a bit small. However when we awoke we were elated by the beautiful surroundings. The grounds were immaculate and it was so peaceful and lovely!! The room was a bit small, but the cleanliness and patio area made up for that. Bed was extremely comfortable, and it was so quiet there!! My grandchildren visited and they had so much fun in the heated kiddie pool!!! They also had a ball feeding the ducks and climbing on the big turtle, roadrunner, and iguana! This is a terrific stay for folks wishing to unwind. We are very appreciative to the staff who were so friendly, and do such a wonderful job keeping this immense property so well maintained. If you are seeking a wild time this would not be for you. If you are seeking a peaceful respite from this difficult time in history this is the place!!

This was my first time to this property in the Palm Springs area. It is a large property so it is easy to get lost around the property driving your first day however it becomes easy once you get used to things. The rooms in the Enclaves are wonderful and spacious. I would recommend a room on an upper floor for more privacy and try for a room facing the golf course which is the best way to go. The pools are convenient and the staff is very helpful. The front desk/registration is busy normally and the staff does a great job of taking care of any requests.

Maybe more like a 3.5. First, if you’re looking for clean and comfortable this works. Bed was very comfortable and rooms seem pretty updated. Lots of outlets, including USB, for charging. Staff was nice and helpful. Disappointing: I know food service is limited with COVID, but it is not clear on their website. There is no food here besides the little snack closet thing. Several options nearby including an Applebee’s in the same parking lot if you have low standards. The walls are pretty thin. The stomping above us was pretty loud and we could hear conversations from people in other rooms and on their balconies with our door closed. And the annoying thing is that, when you first enter your room, the TV is on and set to the hotel station. This is whatever, but if you’re next to a room that is vacant, you can hear the music looping every 10 seconds because they leave the TV on super loud. It’s a mild kind of torture.