Top 10 Pan Am Plaza Hotels

It wasn't very clean, but the bedding was comfortable

We have stayed here a number of times and the hotel is always clean well maintained and staff are courteous and friendly. This was no exception; we were delighted with the stay. However, there have always been two shortcomings in our experience. The TV reception has always been poor and the internet flaky. This time the TV was excellent, but the internet not so good. WiFi did work, but I think it was not compatible with my laptop for some reason, so I thought I would use the Ethernet cable. It was dead. So, I thought I would go to the Business Center; the machines there were dead. I talked to the desk clerk and was told that this was no surprise and calls by hotel personnel to remedy this were usually ineffective. The Ethernet connection and the Business Center were both down for our entire three day stay. Ironically, as we were wheeling our luggage out on check-out day, I noticed that one of the computers in the Business Center was up. I was not a happy camper.

The ENTIRE reason we stayed there was for the slide in the pool. We got there and were told the pool was going to be closed all weekend due some kids making a mess the previous night. I explained to the employee we booked there to use the pool with the slide and she said …sorry it’s closed I took a look in the pool area and everything looked fine and felt it was not quite right to close it off for the entire weekend when that is when you have the most people VERY DISSATISFIED!

I already spelled it out on the previous review We are Titanium members of Marriott locations. My husband has spent over 1600 nights in Marriott hotels We’ve been to many Fairfield Inns and this is obviously an older one that needs some maintenance attention! The sign is very beat up on the entrance. I’m not sure whose responsibility that is because it seems like it’s part of a collective of businesses. The entrance is a bit difficult to figure out and there’s often no one at the front desk. We made a reservation over a month ago at Las Cruces location and we got one of the worst rooms! It was facing the freeway. The AC was terribly noisy and the fan in the bathroom actually startled me it was so loud when I first turned it on it was also connected with the lights. There was no option to have just the light on without the LOUD fan!! Bathroom sink area was extremely small bathroom in general was extremely small compared to the rest of the room which seemed huge. I find that to be poor floor planning. Did not seem to have clean floors!!

What a great hotel! We stayed in this hotel for 3 nights and took local hikes, shopped and dined. This hotel is a great location and close to Dripping Springs (beautiful hike), White Sands, Las Cruces farmer's market, Mesilla and great restaurants. The hotel was quiet and very clean. The AC in the room worked great and cooled off the room quickly and nicely. The room was also very dark for sleeping. The staff, especially Hector at the front desk, was very friendly and helpful. Hector went above and beyond. If we are ever in the Las Cruces area again we will definitely be staying here again!