TOP 10 Panama City Beach Hotels

Our stay was wonderful! We were able to check in early and they even upgraded our room! Beautiful views from the balconies! Very clean and spacious rooms. The front desk ladies were absolutely wonderful! They told us about the discount for the restaurant next door if we showed our room key, so we went for dinner! The heated pool and hot tub were nice to enjoy after we watched the sunset. We will be returning.

The hotel front desk agent tried to charge me twice for the hotel service fee. I booked through trip.com and had already paid for the hotel service fee which is $98 for 2 nights. After showing them the itemized receipt, they said it is the 3rd party service fee, not the hotel service fee. I told them I’m not paying another service fee. I’m glad I did not have to pay twice, but it was kind of ruin my day. Now there is another extra charge on my credit card placed by the hotel. I am in the process of disputing with my credit card. Overall, I like the place, but not the way they tried to charge for all these hidden or bogus fees. Note: the hotel is already expensive…

My wife and I had a great visit. We were going to stay 1 night as we were done with work in the area. Thought it'd be nice to have a balcony room looking over the beach. Well, it was better than great so we stayed another night. Beach was clean, safe and the water was warm. Softest sand. Parking garage was easy to find and secure. 2nd floor of parking garage is where you enter walk way above road and then take elevator to lobby. Easy and safe. I had called to make reservation and that was as friendly and smooth as can be. Lobby was clean and inviting, atmosphere was full of life. Checking in was so easy and friendly. Has a bar on site, serves food which I might add was delicious. We had the chicken parmesan. Highly recommend eating there. Beer was cold of course. We slept in both mornings and didn't experience the breakfast, which I was told by other couples we met there was great also. Location is close to stores and restaurants. We want to personally thank, Tony, Tiffany, Mel and Mandy for above and beyond customer service. Always helpful, smiling, full of life and professional. They certainly put the customer first and never did I hear ”no, can't, don't or won't.” Whatever it was they always came through. I did meet the cooks from the kitchen and they were so friendly and full of life as the above mentioned were. Room was clean and neat all around. We will be back of course but this time for a few days or more. Again Thank you for an outstanding visit to your location and the best hospitality I've experienced in a long time. Certainly a must stay when you're in the area.

I think I would've been much happier with this resort if it wasn't falsely advertised. They have it rated as a 4.5 -5 star property which it absolutely is not. there's NO service to speak of. There's one person who sits behind a desk like a motel. you even light your own fire pits . theres a couple of games out for the kids , connect for, etc. I'm unclear why it's categorized as a vacation club. The amenities are minimal. There is a game room on the fifth floor but it's not worth going to. The room furnishings are very islander style. Definitely nothing luxurious, but it was comfortable enough. my bathtub didn't drain each night and the pillows were so high I got a neck ache. They definitely aren't Marriott heavenly beds. Panama City draws a clientele that is less desirable than Rosemary Beach or Santa Rosa Beach witch is driving distance. there were still plenty of families on the beach here . I will be positive and say that the views are absolutely amazing and every room is oceanfront. We stayed in room 203, which was down one flight of stairs to the sand. this property is only five floors high which I loved. there are high risers on either side. the front of the hotel does sit on a busy street, which is worth noting, and the area is nothing that I would feel safe walking around at night. so I am going to say if you expect a three star property, you will be happy. I feel like my review is fair. I did have a wonderful week. I came here with my 13-year-old daughter to kick off the summer. I was incredibly disappointed as I was told. It was a five star property but once I adjusted mentally I was OK. I stayed in a one bedroom. there was massive construction happening at the front of the resort, so check if that's complete if you're coming in June. if you get a good price on the room, it's definitely worth staying here. The hot tub was amazing and piping hot but my issue was there was no check system so anyone can walk in and use the facilities.

The room itself was fine, and location was nice. However, I will never stay here again because of extreme unprofessionalism from the hotel “security,” and poor customer service of front desk staff after I was accused of lying and was threatened to have the cops called on me over a simple misunderstanding regarding the pool. During my stay, my cousin and her handicapped boyfriend were visiting and we decided to go to the pool around 11pm. The hotel confirmation email that I had received prior to my stay clearly stated 24 hr pool access, so I was confused when the side gate to the pool wouldn’t open. As I was trying to figure out how to open the gate so that we could enter the pool area, a girl outside the far end of the pool area showed us that that gate was open and that we could enter through it. So we went in, sat our things down, and were getting into the pool when 2 “security” men approached us and told us to get out immediately. According to them, the pool closed at 10 pm, and when I explained that I read that it was 24 hour pool access, they replied, “no you did not,” and would not listen to or believe me. They also wanted to know how we got access into the pool area because they had locked it. When we explained that some girl showed us that the gate was open, they did not believe us and instead accused us of breaking the lock to get in. They were very angry and would not hear us out and, as we were gathering up our things and my cousin’s handicapped boyfriend was getting into his wheelchair and my cousin was trying to get her shoes on, the men again told us that we needed to get out immediately or they would call the cops on us. I took the issue to the front desk and explained everything and showed where the email had stated 24 hr pool access. She explained that they have been having a lot of issues with third party bookings, which is how I booked. She said “sorry bout that,” as if it was the tiniest of mistakes, but we did not get a true apology for how poorly we were treated by the men at the pool. The next morning I went back out to the pool area and confirmed that there were no pool hours posted anywhere. There also were no times listed on the website. I went back to the front desk and again explained the previous night’s situation, and all I was told was that “all pools close at that time,” with a dead stare from the front desk staff, as if they could care less that I was upset and that it was my fault for not knowing that the pool closed at 10, regardless of there being no signs with pool hours anywhere around the pool area. I never did get a sincere apology for the poor treatment we received by those 2 men or for their threatening to call the cops on us. I’m sorry this is so long but if you are considering this resort, I advise against it. There is better customer service literally anywhere else.

The staff was super friendly and the room was very clean. The beds are comfortable. On our stay, they provided Dove products for toiletries, so be mindful of that if you are allergic to them (if you don't bring your own). It is centrally located just a quick drive to the beach, food, and shopping. Very quiet. I would definitely stay again!