Top 10 Papagallo Hotels

I was desperately hoping to love this place, the pictures were amazing and reviews really good but sadly this resort is 2* at best. I only arrived yesterday but have not had the best experience so far. When I checked in I wasn’t given any information on the resort, where things were located outside of the room, no idea on restaurants available , booking reservations, or what amenities were available, etc. Other than a deposit is needed for towels. Then once in my room there was no running water in the bathroom (shower or toilet wasn’t working) also has a high adhesive smell. I had to go to the front desk to get someone to come fix it. I didn’t even know about the sunwing meet up until accidentally running into with the rep in the morning at the front desk. In addition to that basic amenities doesn’t exist - blow dryer in room, iron or extra linens, they only provide two towels, mini fridge only has 2 bottles of water and no other drinks provided, etc. Tv didn’t work, wifi doesn’t work, ac doesn’t work and only one size pillow which is mountainous and too high for me so I had to sleep with nothing. There is no sign for the door to tell if you need housekeeping or no and after the room was ‘cleaned’ the towels from the previous day were left behind and no fresh ones provided. Today after a beautiful day at the ‘beach’/pool area (although no wait staff to serve any of the guest's around the pool, staff in general hit and miss for friendliness/welcoming), went back to the room to shower and the water pressure slowly went to a drizzle and then all cold water shut off, when I turned the tap the other way scolding hot water came out and almost burned me. Still with shampoo in hair, i went to the front desk to request another room and was told No flat out. Presently spending my vacation waiting for maintenance to come again to try and fix. The dinning experience so far - hard to get any service at the small buffet (more serve yourself food and drinks). The only winning point that this resort has above even some of the 5* places I’ve stay (Royalton chic to name one) is the selection of food and flavour. I love the French flare that it has (dad’s gratin, ratatouille, and morning crepes were all delicious). A great selection of international cuisine and done flavourfully. There is also some seafood options (not for me but they looked delicious). Desserts are a knock out, beautifully done in terms of presentation and flavour. Not really sure how this a 4* resort. Hopefully sunwing reads reviews and will re-evaluate this recent addition to their portfolio and assist it with becoming the 4* level it claims.

We stumbled across this gem when our plane reservations didn't match our hotel accommodations. We had booked our stay at the nearby Hilton La Romana All-inclusive for December 27 but the airfare was much more expensive on that day, so we arrived in the DR on the 26th. We thought about staying at the Marriott by the airport in Punta Cana, but I am a Hilton Diamond member and we wanted to be close-by so we tried this new Hilton Garden Inn. Don't let the shady neighborhood on the way to the hotel fool you; this hotel is a diamond in the rough. We were greeted by a beautiful, spotless lobby. The front desk staff was amazing and recognized our HHilton status and gave us a beautiful ocean-view room on a higher floor. It had a balcony with chairs that made our stay a true joy. The food in the restaurant was limited in choice, but delicious and very reasonably priced. Dining outside was a real treat, and felt like a private resort. The zero-entry pool was wonderful, and we loved the outside showers (with warm water!). Although it is not a resort, you can do all of the excursions and day trips from this location. My son actually suggested we come back and stay here instead of the enormous all-inclusive resort. It really had an intimate feel and was the perfect size. We will definitely be back!