"I was fortunate enough to stay here for two nights for work. I am a fan of Kimptons. I like the style and the culture and most importantly the people. The people are what make these hotels. But before we get to that, the hotel is gorgeous. Clean smooth lines and it feels new and well maintained. They have a really nice conference room that we used for work that is elegant and has light wood and feels airy and nice. I loved the shower which is a large open shower. Mine was between two sinks. The bed was incredibly comfortable. I love their pillows. The hotel is downtown and there can be some noise from people, but that's just life in a city. It certainly didn't wake me up or keep me up. The staff, from Vincent welcoming me in, to the incredible housekeeping manager, to the bartenders at Betts, who make great drinks, were all just top notch. It's clear that Keith has once again captured lightning in a bottle and it's a pleasure to stay here. There's a sign outside Betts that says "The Best Part of Going Away is Coming Back Home" The sign then said "Welcome to ours" but I think the first part is my Kimpton motto. Whenever I stay at these hotels, I feel like I'm home and that is the nicest gift a road warrior can have, especially during COVID."
"The hotel was incredibly stylish! I particularly loved the lobby area where I was able to work in a great vibe. The front desk and valet staff were beyond amazing! I had an issue with the heat in my room the first night and I was switched immediately, without any headaches. I mean no questions at all. The next shift of staff was aware of my change and expressed concern that we were settled and happy. There was also a hand written note with a lovely snack basket apologizing for the heat. The rooms are spacious and beautiful. The view in particular on the higher floors are lovely. I didn’t get a chance to take advantage of the wine service offered in the evenings but the morning coffee was top notch. La Colombe coffee is not typically found (for free) at a hotel in this price point. Noted and greatly enjoyed! All of these touches set this hotel apart and are so appreciated. My daughter was on a very tense college visit and there was a lot of in and out with the car. The valets knew us and the car was always warm and waiting when called. Thank you, this is a very special hotel. WiFi is not free, this would be my only complaint. I paid one day while I worked from the hotel but the other days we connected to our own hotspot, since it’s unlimited and had no issue. "
"So I’ll freely admit to being a Kimpton groupie ever since they were acquired by IHG. Any chance I have to stay at one of their properties is something I take full advantage of. I just love the upscale feel coupled with the playful swank of the brand. The Schofield does a solid job of brand ambassador in that role. Valet service is quick and efficient, even if there is only space for three cars in the curbside indentation. The entry is clean and elegant. The noise from the eatery can get boisterous at times, but that’s just a sign that maybe you should go in and join the fun! The lobby was cozy and the check-in was smooth sailing. It took a moment to realize the elevators are cars access controlled. The rooms themselves are nice, modern, and clean. The bathroom layout with the walk thru shower was different but worked well. Enjoyed the view of the old bank across the street. Everything about the stay was smooth and easy. Bed linens and comfort level were superb. Even the noises of the city were not overly loud. Great location near to a variety of things in walking distance. I’d stay again if I came back to Cleveland. "