Top 10 Pepper Mill Hotels

The hotel is very close to Waterworld stoke on Trent, There is no charge for its own parking lot. It will be convenient to play in the water. Waterworld did not wash for two minutes. The cabinet clerk was polite and sent three fresh cookies to eat. The room is good, the TV is big enough, the disadvantage is that the shower water is too weak, there is no air conditioning in the room but there is a fan. Breakfast is a general English buffet, there are not many choices but enough food, the grain has a separate packaging is more hygienic.

Travelled up for a charity bike ride. Proximity to park and mosque was key and this suited perfectly. Room was great. Shower powerful. Noise Proof good as we had a baby with us. Cot provided good standard. Breakfast was very good in morning and not too pricey if bought in advance with booking. Only lose points on having to provide confirmation that breakfast was booked due to fault with their booking system.

Why no recent reviews? I have just paid my third visit to this hotel which surely enjoys the most beautiful location in the stunning Derbyshire Peak District, and in recent years has survived a change of ownership. I booked 3 nights b&b in a classic room with a view. Room 2 was pleasant, a little dated, with a small but adequate bathroom, would be very cramped for double occupancy, but a lovely view if you ignore the scruffy area immediately outside the window. The staff as on previous visits were helpful, friendly and efficient but the visit was spoiled by a penny pinching policy which immediately became apparent. Full b&b price was charged for all rooms, including single for occupation, so I had paid £60 extra for 3 nights for 3 breakfasts I did not have. The dining room menu charged £20 for breakfast, plus a supplement if you wanted smoked salmon, eggs Benedict or other items, or what was described as “specialty coffees” - since when was an Americano coffee “specialty” ? When I queried the charge for the 3 breakfasts I could not possibly have eaten I was told that for those booking b&b packages management justify this by describing breakfast as complimentary - despite minimum £20 charge on the menu !! The restaurant menu also makes an additional charge for various items on the dinner menu, none of which could be described as out of the ordinary, so all in all this left a nasty taste for my friends and I. We also heard that tips added to the bill are not shared with staff, so beware. Yes, the location is stunning and the staff still efficient and friendly but recent financial policy discouraging and we will not be visiting again.

I was visiting the University on business. From the minute I walked in you could feel the customer service culture was very good and very natural. Every team member from reception to the team that we’re looking after the bar and restaurant. I’m sitting here writing this after my breakfast. Again a really friendly and genuine environment. I felt compelled to write this review. I managed a customer service driven environment for many years and I know the work that goes on behind the scenes to keep what you have worked hard to achieve. Well done to all. I’m glad I joined Bonvoy. I will be back 100%. Have a good day.

Beautiful countryside, simple and elegant

We stayed here for two nights while visiting family for a wedding. The studio room itself was fully equipped with just about everything we needed for the stay and it was spotlessly clean… I mean spotless!!! A couple of things deterred from awarding a full 5 stars. 1: The check in is done remotely and was a little bit disjointed. The photo ID sent after booking was asked for again so had to be emailed again before passcodes we’re released. No on picks up the phone so the entire check in had to be done by SMS - although response were quite quick. 2: There was no parking available on arrival and we’d been driving for almost 6hrs so being tired, a bit stiff and hungry this news was a bit of a blow especially as the listing states there is free parking. We Sent a message to the check in team who basically said if there’s no parking well there’s no parking. We did manage to acquire a space a bit later once someone moved their car. 3: Hanley (the area of SOT where the apartments are located) feels a little bit run down, although there is a shopping centre, cinema, market and restaurants /shops to visit and everyone we encountered over the few days were all very friendly and eager to help. 4: The complimentary tea/coffee etc was not replenished during our stay (yeah we know it’s complimentary but in most places we have stayed in they are still replenished daily). Still worth another visit and would definitely book again with the knowledge of what to expect.

Afternoon tea booked on Groupon. Greeted at the door by a friendly smile from Ronald who knew us bt name from booking. We were shown to our table, also it was a hot day so a fan was placed by our table. We were so grateful that our little dog was allowed to be with us too, bonus. Selection of sandwiches on Brown and White, homemade Chocolate, Carrot cake with scones, jam and fresh cream Eton Strawberry dessert. 2 pits of tea , mine was green tea . Tea was topped up when needed. We were offered foil to take home anything we didn't eat which we did use. I know people say this place needs a refurbishment and tidy which I understand but it's a fabulous 1777 old hotel with many features, and all staff are so friendly and nothing too much trouble Even Carlos the chef came and had a chat with us, explaining how they want to increase their footfall and show how good their food and service can be.So for us because the food was fresh, homemade, tasty I believe they need support from the locals and new customers to promote their business then hopefully they can use this to help with any updating etc, but we all know how hard it is to keep small businesses a float in these hard time. We wish you well and will spread the word because your food deserves bums on seats in little Bistro, and we will ve back very soon. Thank again. Michelle and Simon