Top 6 Luxury Hotels in Melbourne

After many years of delayed construction we stayed at the Ritz Carlton this past Sunday night. I grabbed a rate of $491 through the Marriott website which is comparable or a bit cheaper than other 5* hotels at the other end of town. The hotel is situated at the western end of the city near the main railway station which isn't the best location in Melb for a luxury hotel. However when pulling into the entrance to have the car valet parked ($75) it's another world. The guys at the entrance were friendly and very helpful. We were escorted to the lifts and whisked up to Level 80 for check in. We were given lots of information about the hotel and facilities and the man checking us in was pleasant and tole us that we were as close to the top on Level 77. The room is spacious with a separate toilet, luggage compartment and big bathroom with bath and a large desk. The views were incredible looking across the city to the east and the bay. Unfortunately our room was a couple of levels above the neighbouring tall building so I could hear the air con all night. As typical of luxury hotels the bed had too soft pillows for my liking and we should've asked for firmer pillows, I don't know why hotels continue to provide such soft pillows. I went to Level 64 for a swim in the shallow pool which was great with incredible views. We met friends and family for drinks in the lounge where the service was prompt and friendly but the drinks are very expensive which is to be expected of a luxury hotel. On the Sunday night near midnight there was a 3.8 richter earthquake in Melbourne but I didn't feel it but my wife said the building moved slightly and I did notice the clock had moved slightly. Breakfast on the long table is fantastic and we thought the breakfast was reasonably priced a la carte only with good selection available. I would stay here again given the right rate but keep in mind the hotel is a tram ride into the shopping and most of the restaurants are up the other end of the city.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.

The first time I lived in Park Hyatt was in Melbourne. Hotel service is very good, very gentleman. Although the facilities have a sense of age. But relatively clean and hygienic. The mattress is relatively soft, and the quilt cover is well received. The traffic location is very convenient.

Everything about Langham Melbourne was awesome! Is the best place I have ever stayed at. Didn't want to leave. Will be back again 100%. The staff from check in to check out were amazing and very helpful.