Top 10 PICARD Hotels

First-class culture First-class service Second-class hygiene and indoor air quality

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

My husband and I are still staying here at this hotel while we visit family all week and we won't be staying here again. Our room has two TV's in it, both of which constantly turn off and restart, or just freeze on a black screen. We asked for help and nothing happened. The weirdest thing is that there are absolutely no movies available to purchase and no capabilities for streaming. Last night we watched a movie in bed on my laptop like we were in college! The TV is not our main priority on our trip, but we were looking forward to watching stuff together in the room on our vacation. Instead we get a choice of CNN, BBC, CNBC, or Bloomberg. I've stayed in motels with movies available to purchase! Just felt really weird to be paying for 6 nights thousands of dollars and no options and NO plugs for charging by the bed. Olivier and Dominick are awesome and thank goodness for them! Oh, and when you arrive with your car there usually is no valet outside...both times we didn't want to leave our car outside unattended but no one came out so we had to go in. My final thing....I had a headache and they didn't have anything, my husband had to walk to the pharmacy. We aren't too lazy to walk but when you are staying at a so-called 5 star hotel and you don't have headache medicine, no streaming capabilities or media selections...Not worth the money! Special shoutout to Olivier and Dominick who are AWESOME!!!

The good stuff first - Peaceful location, nice main building with a restaurant, outside dining/terrace, spa, and a few rooms/suites. - Excellent breakfast, that if weather permits also can be eating on the nice terrace with the Frankfurt Skyline in the distance. - A nice and large fitness center and spa across the street for guest use free of charge. - Very nice and modern bathrooms in the rooms. - Spacy suites and a lot of them. The not so good stuff - The suites are spacy, but they have a room layout as a small apartment. This means a full kitchen but no cooking wear, no plates, no knives etc. So, besides a small fridge a waste of space. Some of the space is former “inhouse” balcony that is now closed with windows, which create a long and narrow space that is difficult to use effectively. We stayed in a suite where the living room had only small windows to this closed balcony – not a very cozy room. - The furniture reminds me of an Austrian Ski hut, boring and not very elegant. - Housekeeping apparently works in an unusual manner where some are responsible for the bed and towels but do not replace bathroom amenities. Some replace coffee and milk used mogs etc. But the total result was that we more than a few times had to write a reminder to the front desk about missing supplies. - Housekeeping made a habit of not removing/replacing used cups, mug’s etc. - Most rooms are in buildings separate from the main building, annoying when it rains. Try to get one close to the main building. - When the lock on the front door of our building failed, you had to use the usually locked side door, but no note about that so you had to wait 5 min at the reception to find out. - Almost all the English-speaking channels that was listed on the TV guide was not actually on the tv – CNBC, Bloomberg, BBC World. - The weather during our stay was about 21 (68 F) degrees so we did not need aircon, but I was unable to locate one, so have that in mind if you consider staying mid-summer. So, a spacy but uninspiring room lacking supplies, English-speaking TV channels, and a functioning housekeeping, and aircon.

The rooms are small but well equipped and very clean. If it is a double occupancy, remember to ask for another quilt (the quilt is super small), and the coffee machine next to the front desk is awesome. If it is an overnight transfer without inbound luggage, it is very suitable. But if you want to pick up your luggage halfway, don't book it, because you have to go out of the country and then re-check in, and then re-enter, and you have to go through security checks. It was very convenient for us to stay one night through the direct luggage transfer on our outbound trip. We couldn't take out our luggage through the direct luggage transfer on our return trip because it was too late (22:00) and the security check and immigration were off duty, so we didn't even get to stay. So embarrassing.

Walking distance to the market and train station. Breakfast is superb.

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

It was all perfect as always. Nice staff at the registration. Beautiful quiet room, comfortable bed, great bathroom with two washing basin, good care products. The sauna area is very cared and clean. In the outdoor pool we are swimming after the sauna - simply super great! Wonderful rest areas where the rest is really respected - very relaxing! It was a beautiful stay. Thank you for that! Very happy to come back.

The first stay was 4 nights and 2nd stay was for 1 night during May 2023, the hotel has a prime location, close to everything you would need; undergrounds, shopping, taxi slots, supermarkets, and restaurants.. everything is located within 1-3 minutes walking distance. Service at the hotel is excellent and their dining options are reasonable particularly the 7th floor panoramic view restaurant. The only thing I didn’t like was the AC in the room .. it doesn’t cool at all and the room was too hot and had to open the window and suffer street noise. I will certainly consider booking it again ONLY IF AC IS FIXED.