Popular Luxury Hotels in Uchisar

I went to turkey with my sister and mother and we decided to stay at the best hotel in Capadoccia, we were really excited to do the ballon trip and get to know the beautiful town. Once we arrived to the hotel the treatment was terrible, they were very disrisispectfull with my mother who is able to walk but had a wheelchair for asisstance. The hotel later told the tour guide from the balloons that they should not allow my mother to go to the trip (without letting us know the reason) and saying there was no room. IMPORTANT TO SAY THE TRIP IN BALLOON WAS ALREADY PAYED AND RESERVED. Later the next day we asked if there was any news on our ballon ride and they said there was no space. we where very disapointed. Later on arriving back to mexico and having our travel agent call the hotel for explanation we learned the hotel staff arranged for us no to go to the trip. Instead of telling us its not recommended for older people or even just letting one of ride, knowing we had made such a long trip to go there. It was on my mothers bucket list and it is very sad to know that lack of sympathy and comunication did this. WE DID NOT RECIEVE ANY COMPENSATION FOR THIS TERRIBLE EXPERIENCE OR OUR MONEY BACK FOR THE BALLOON RIDE. We felt discriminated throughout the stay.