Top 10 PinWheel Hotels

This is a well-run hotel. I encountered trouble connecting to the internet but the front desk manager was very helpful and the WiFi was quite fast. The hotel is situated adjacent to a decent restaurant and shopping mall which is pleasant for taking morning walks. However, this hotel is very close to the I-40. If you are a light sleeper you will hear the freeway noise all night long.

I was traveling to Olive Branch with my family for a family reunion. I did not choose this hotel but because of management I don't think I will be staying at this establishment for future visits. Management staff does not listen and appears to be single minded . The general manager did not respond when I asked to speak with him and the operational manage appeared to be agitated because I asked to speak with him. The entire incident that happened at the front desk with the operational manager was embarrassing and the situation could have been avoided and fixed if she would have taken the time to listen to me and my family. Also, if she would have informed General Manager Eugene Perez of the incident when requested maybe we would not have been treated as if we was attempting to steal services. After the counter incident, it took less than 5minutes to have the fraud alert removed from our credit card. The opportunity to rectify this was not given to to lack of sensitivity and communication skills. A young man who was wearing a maintenance name tag showed more compassion and concern than the General manager and Operational manager and understood that when you travel that if a bank see multiple charges from the same place in the same amount that the bank may apply a fraud alert on the card. You have the wrong people running the hotel. Other staff is great as well. Cassandra was awesome and Malik. They treated you like the truly appreciated your business. We stayed one additional night and the general manager never came to speak to me about by concerns. Not even to see the out come. I used another credit card so there was not reason to chat with me. also.....because of the payment issues, the cleaning staff did not put clean towels in our rooms as requested . Even after we settled the bill, we did not receive our towels. I had to go to the front desk when we returned for the evening to get towels Note: cleaning staff told us we had to go to the front desk to settle our bill. Not management. 2 hours of my vacations was spent dealing with this .

A lot of cleaning and updating needed in the actual hotel. We had a 4 night stay for our anniversary. I sat my shoes by the A/C unit where I found them the next morning soaking wet. The carpet was wet from I'm assuming a leak or sweat from the A/C. We told the front desk about this immediately and I complained about the shoes (because water and nasty hotel carpet don't leave a good smell). The receptionist said, ”Oh, hopefully they weren't expensive.” They were $40 shoes I had planned to wear that trip. Our sheets and pillows were on their last legs with a tear in the comforter. I asked the front desk on day 2 for new sheets. We were told in the future I needed to let them know the night before if I wanted new ones. The day past. Came back to no new sheets. The next morning I went to the front desk about the A/C. Mentioned I needed clean new sheets still and didn't get them the day before. The day came and went. No new sheets. I didn't bother again with one night remaining. The kitchen staff get the credit here for being so sweet and helpful during breakfast. They kept everything clean and stocked, talked to you, and asked how you were. Very hospitable in that department. Front desk not so much.

I was very pleased with my stay at the Hampton Inn & Suites in Germantown! The hotel is part of a beautiful mixed-use development that offers retail and restaurants. The Hampton Inn is a superbly-appointed hotel with an exceptionally high level of cleanliness, and offers each guest a delicious complimentary breakfast. This is the very best hotel in East Memphis and Germantown!!

American hotel is very cost-effective