Top 10 Point Ruston Hotels

Great place to stay when visiting T town!! Love the area. Beautiful views!

I have stayed here multiple times and this is the first time I’m not happy. It started with checkin, the young lady displayed no customer service and seemed unhappy. I stayed on the 25th floor and she did not mention the complimentary breakfast on my floor for me. The bar closed very earlier resulting in a long walk to a near by bar and our tV was out all morning. I did appreciate not being charged for parking. I would love a response so I can come back!

In addition to the glass museum in Tacoma, there is nothing else in the city, the hotel can walk to the glass museum. Breakfast is typical American, good. The room is large.

The Best Service The place was clean The staff always smiled and greeted us Overall the best place I stayed at We will be back Thank you for making our stay joyful The food was amazing overall a blessing

American breakfast, tastes good, you can make your own breakfast cake, Milk coffee chocolate milk tea bags can be freely selected. The interior is clean and spacious, and the outside environment is quiet. The reception is also polite, great hotel

Everything went well, just customer service at the night of our arrival. She wasn't very pleasent with the registration process as well as the lady from the breakfast. They need to put a smile in their face and be more courteous with guests.

I have never dealt with such negligence and unprofessionalism in my life. Such a poorly run establishment with people who simply don't care. My husband and I came to Hotel Thea for a 3 night stay for our 1st wedding anniversary. We were greeted from the beginning with issues. 1. We were given the same room as another couple, so after we settled in, they were given the same key card and tried to enter the room at 10 pm. If it wasn't for the extra lock they would have barged in on us. The front desk proceeded to tell me I was in the wrong room, even though they gave us that room, and the number of the room on the key card to prove it. There was also a BRA in the room when we came in! I'm betting it wasn't cleaned. 2. Overcharging us over $300, luckily we noticed and went and complained. Turns out they STILL had wrong information in their computer, relating to the other couple. 3. We came back from a day trip on the 3rd day of our stay to our room completely empty. They came in, removed our things and dumped them in GARBAGE BAGS. they somehow still thought we were the other couple, who only had a one night stay. They threw away multiple things, food in the fridge was ruined and we got a pathetic ”sorry” from the front desk as we took our luggage and expensive items back, and unloaded them from the garbage bags. We were LIVID. 4. To make matters worse, after they agreed to give us a refund (thank god) we had to figure it put ourselves because we used a third party website, hotels.com. it took over an hour to get to customer service and get the refund, while the useless front desk woman and manager at Hotel Thea said they simply couldn't help us. In fact the manager was unavailable to us for the rest of the day due to ”meetings.” The picture shows 2 of the garbage bags after we unloaded some of our things.