Top 10 Porte de Hal Hotels

Great location. Clean hotel. Gulery workers. I really like the hotel. I certainly advise it. I had a great breakfast. There were modern and clean rooms in a historic building. I can say the cleanest city hotel I've ever seen in Europe.

Could not be more satisfied. A niche hotel with design and quality. The location is within walking distance from the main attractions in the city center. Opposite is a waffle shop that queues up for an hour. You can eat without queuing at night. Let me look forward to his hotel in Shanghai.

Great service at the hotel from the reception to the cocktail bar to the breakfast staff. Rooms we’re comfortable with a comfy bed and all you require for a few nights away. Location was €10 taxi from Centraal Station or a 20min walk through a few lovely parks. Great park on doorstep of hotel with ducks and a large pond and 3-4 min walk from Tootbus stop. Variety of restaurants/places to drink outside of the hotel away from the busy central area.

The room size was OK. I was in a Deluxe room on the 2nd floor with balcony and view to the inner courtyard. I had specifically asked for a quiet room on a higher floor (arrival was on a Friday, stayed until Sunday). During both nights there were festivities going on in the hotel (first a bachelor party and the next night the wedding). The noise (music, etc.) in the evening and during the night was unacceptable for such a high standard hotel. Even when the windows were closed, the noise was clearly audible. Around midnight I went to the reception to complain - both nights. I was told that this event would go on until at least 3 a.m. I was offered to move to another room - but I did not accept that, since I expected to be disturbed by the noise in most rooms. I was told that at my check-out a manager would be available to take in person my complaint - which, of course did not happen. On Saturday after lunch I wanted to have coffee/cake with a friend in the hotel restaurant/terrace. It took the waiter almost 20 minutes to come and take our order. When arriving at our table, he just told us that there is a QR code which we need to scan in to see the menu. We did not place an order and left - very disappointing experience! Another issue was that I was travelling alone and was put in a room with connecting doors, which I believe is not suitable for solo travellers, esp. for females. I informed the hotel about all the above and received only very poor replies. The noise situation has to be improved - if a hotel does not have suitable rooms for parties, then don't rent them out when you have paying guests who at least want to sleep at midnight.

Location was good, room size is perfect for our small family. Love the services that the hotel provides, super fast and efficient, and fuss free. Hotel even provide lounge area, where hotel guests can go there for a small drink and some appetiser for free. I think every hotel should have such service provided, it is just super nice and welcoming back to the hotel. When we were there, it was raining and hotel staff was even offering us in house umbrella for us to use, and we returned it once we are back at the hotel. Room was a tab bit dark at some corners, but otherwise all is good. Nothing to complain about. Will definitely visit again when we are back in Brussels.

Nice hotel for staycation. Clean. Big room and bathroom. But a little bit far from city center

Extremely disappointed on our 3rd anniversary We decided to spend our Easter Weekend in Belgium an so, to spend our first night to a 4star hotel. We found new hotel charlemagne, unfortunately rated too high for what they offered, or at least to us. When we arrived we were told there was no parking (although we specifically looked for that before booking and hence that’s why we chose that hotel). We have been given the keys for our room afterwards. From the corridor you could see the door was opened before we went in. Crums on the floor, and the cleaner turned up shouting that it “was clean” in french. Went to reception to request to be moved. We went to our second room. The first thing you could notice when entering the room was the smell of cigarette. Whoever stayed there before us, smoked. The aircon did not work so my partner s been freezing the whole time. We went again to the reception and we have been given the third room. Finally the third room was cleaner, but the aircon still didn’t work. They had a small heater from Rowenta to heat the room. In a 4 stars hotel!!!! Also, were we were, the balcony door would no lock so in terms of safety, that was not great. I want to thank to Simona for finding my coat as I have left it in one of rooms while switching rooms. She has been great in managing our situation and other guests at the same time. Just to add: how a 4 star hotel has only 1 receptionist checking in, running up and down, dealing with complaints etc. all at the same time? Or one cleaner whom is expected to clean all the rooms and not miss anything? The only thing that keeps this hotel open are the receptionist and cleaner. There was no management whatsoever. How is it safe to only have one person at the reception? For a 4 star hotel, the experience was awful, we will definitely not return and we won’t recomend this hotel to anyone especially if you have children. Unless you want them to freeze in the rooms. Luckily we chose, for our trip to spend each night in a different city, therefore we havent booked this one for more than one night.