Top 10 Puerto del Sol Hotels

Pros - they actually had a towel rack near the sink. Many hotels are forgoing this for some reason. The towels themselves where very plush, and the coffee maker can provide two cups of coffee simultaneously. Cons - Extremely poor design of the shower. In order to turn the water one, and it starts cold, very cold, there is no way to turn it on unless you’re STANDING IN THE SPRAY!! The shower has two glass panels one is a glass wall and one is a door. Of course, the solid glass panel is the one next to the spigot. The only way to reach the spigot is to get into the shower and turn it on and there is no way to predict where the water is going to hit and the nozzle is to high up to reach for most people. As a result you get to start your day with a nice cold blast of water from head to toe! But don’t worry this is in lieu of coffee. They do provide coffee in the room but if you go down to the lobby after 9:30AM there is no coffee. Period! Most hotels provide coffee in the lobby throughout the day – not this one and if you don’t have your tail feathers down in the lobby by 9:30AM you are SOL. We booked this hotel to stay their New year’s eve night and New year’s morning the maid decides it’s a grand idea to knock on our door at 9AM in the morning to see if we need service!! There are signs all over the room stating if you need service you have to let them know otherwise, they won’t bother you. Apparently, this does not apply to the day of check out even though checkout is at noon and it was a Saturday and New Year’s day to boot. I called and complained about it and was told – well you should have put your sign out that you were not to be deserved. And I replied that is absolutely no excuse given the date and that check out is not until noon! I will not be coming back and would recommend not staying here unless you like cold showers, no coffee, and being waken up early by the maid. FYI that this hotel also requires that you pay for parking and breakfast.

My family and I stayed at the DuPont Fairfield Inn & Suites for two nights. We found this hotel after having a terrible experience at the Holiday Express nearby and called the Fairfield Inn at 10 o’clock at night, thankfully they had a room for us! Debbie (at late-night check-in) and Brandon (daytime) at the front desk were extremely helpful, professional and accommodating for our family of 5. The complimentary breakfast was very yummy with a nice selection of food & drinks, even my picky children really enjoyed the breakfast! The breakfast attendants were very helpful and friendly, offering my kids waffles. The Fairfield Inn was very clean and everyone including the guests wore masks. The entire staff had sunny dispositions, great mask and covid-cleaning discipline. During these covid times it was so nice to stay in a comfortable, safe place with great customer service! We can always count on the Marriott brand!

My friend and I stayed at this hotel when we were travleing through on our way to Sequim. My friend uses a walker and we ran into issues on our trip with other hotels not having what we needed to make her comfortable. This hotel was wonderful! Everything from the check in to breakfast and check out was exceptional.

This was without a doubt the WORST Hilton Garden Inn I have ever had the displeasure to call home for the weekend. I checked in the day before as suggested by the website so I could skip the wait at check-in and receive a digital key on my phone. When we arrived, there was an “issue” with the system and I could not get the digital key. There was a line 10 person deep waiting to check in and 1 person at the desk. It was taking quite some time, so I tried again to get my digital key. Luckily I was successful the second time. Next, there was only one working elevator for a 5 story hotel. There was some type of sports tournament for teens, so the elevator was extremely busy. When we finally got into our room, I used the bathroom. I flushed the toilet and the handle broke! That meant that the water would not fill the tank and just kept running. I called the front desk and told them that our toilet was broken (I explained what the issue was). They sent up a man with a plunger. My husband told him that he was going to need tools and parts, no it a plunger. After 3 trips, he finally was able to fix it. It probably took so long because he had use the only working elevator! It had been a long car ride, so I was looking forward to some time in the hot tub. After waiting for the elevator for 5 minutes, I finally got to the pool/hot tub area. Just as I was about to get in, one of the kids yelled”No don’t, it’s freezing cold! I think it’s out of order.” I thanked them and proceeded to go back to my room. After waiting for the elevator (again), I wanted to fill my hydroflask with ice and just call it a night. The ice machine on my floor was BROKEN! Due to a disability, I could not just walk down one floor, so I had to wait for that one precious elevator. I got the ice, waited again, and was finally able to get back to our room. Hoping the next day would be better, we went to bed. I will say that the hotel was very quiet and clean. The next morning, we were looking forward to a nice hot breakfast (it was part of the package). We arrive at the restaurant and there is no hot breakfast. Apparently, they did not have a cook for breakfast,so we were stuck with a cold breakfast. They said they would have someone for dinner service. We had to go find a restaurant and pay for a breakfast we had already paid for. After a fun day with family, we returned to the hotel and the restaurant was dark. There was a sign apologizing blah, blah, blah. I ordered something from DoorDash. The entire stay was a complete disappointment and I will never stay at this hotel again.

The room is clean, the location is good, on the 5th roadside, but not noisy

Check in was an absolute nightmare. I booked through trip.com instead of through hotel for a better deal. When I arrived the hotel audit told me there were two bookings under my name even though I only made one, so when she tried to cancel one it deleted both bookings... Online it says no refunds, and I had already paid for my room, and she was trying to make me pay a second time because she claimed she ”couldn't see my payment.” 🙄 She made me give her the number to the booking agency who basically told her they can't refund the money as per policy. She wasn't going to give me a room at all it felt like unless I paid again. Mind you, I paid $95 or $97 after taxes, no way in hell was I going to let that go and give the hotel more money. NO. Eventually she called her manager which she should have done to begin with and he talked her though how to fix the mistake. I am still angry over this. It was my first time here and it took me over an HOUR to get into a room. I was late to my online conference for work because of this. RIDICULOUS!!!!!! Aside from her, the hotel room was very cozy and comforting. Bed was unbelievably comfortable, so was the sofa in the room. I like that they use neutrogena products in the bathroom as well. Looks like updated flooring in hallway and bathroom which was really cute. I do recommend staying here as I'm sure the above incident doesn't happen all the time. Breakfast in morning was good, VERY polite woman serving. All staff had masks on and I noticed a couple regularly using sanitizer... I'll probably stay again.