Top 10 Rackstraws Hotels

Came for afternoon tea for my daughters hen party, it was organised by her friends. The setting was lovely with a harpist playing. Unfortunately after the sandwiches arrived my daughter suffered an allergic reaction which resulted in her needing to spend most of the afternoon in the toilet being sick. She suffers from an egg allergy which was made clear when the booking was made. We were very clear that she couldn’t have any egg and queried some of the sandwich fillings. Once in contact with egg she reacts extremely quickly. She was not treated with any real care and one of her friends had to pay for antihistamines from reception! As this was her hen the occasion was completely ruined for her and everyone else yet when the bill arrived full payment was expected. I did not think this was acceptable and asked for the cost of her tea to be removed and was initially told that this was not possible. After speaking to the manager it was eventually removed. The afternoon was not as expected and I do not feel that the staff showed any real care or compassion. I will not be recommending or visiting again. Extremely expensive ruined occasion.

What an excellent venue for a meeting! My experience at the Cliveden House was absolutely fantastic from start to finish. My reception was well managed, from check-in through my suitcase being delivered ahead of me to the room. My room was large, comfortable and well appointed. The tablet in the room available to review the information on the resort's amenities and grounds was appreciated, as I was also able to read a number of periodicals offered. The meeting facilities were excellent, providing strong WIFI connectivity, as well as beverages and snacks. The young man on staff that managed our meeting, and was also a server at our private dinner Wednesday night, was very attentive and did an extraordinary job. I apologize that I can't recall his name, but he is an asset to the staff at Cliveden House. Finally, I found the food to be delicious and well presented. One of my colleagues was displeased with a white wine selection being served, and the staff quickly addressed the situation by replacing it. Yet another great example of the Cliveden House staff moving quickly to ensure our experience there was good. Overall, I had a fantastic stay at Cliveden House, and I would recommend it to anyone planning a meeting, looking for a relaxing getaway or hosting a special event.

The hotel environment is very good. As the itinerary was full, it was not fully experienced. A little regret

We wanted a mini break for my family. The hotel is absolutely stunning,great facilities,restaurants.bar,spa .Grounds Ellie greeted us on arrival & showed us round .Such a lovely greeting made us feel very welcome.All the staff are very friendly & they make sure everything is perfect throughout your stay .Our food in moorish restaurant was again excellent.Staff gave us great service,making sure we had all we needed.The buffet is a great addition.All the food was absolutely delicious & very tasty. The spa experience was out of this world.Mia & jas showed us round & pointed us in the right directions for interior pool ,jacuzzi,sauna,steam room,outside pool . We also each had a full body massage.I have to say that was the best massage I’ve ever had .Great communication on needs ,right pressure.A definite must to de stress your body.Afterwards we relaxed in the Himalayan salt room .If your looking for a excellent hotel to stay in .You definitely won’t be disappointed. Highly recommend the fairmont Windsor

Relaxing stay, for my wife and I for our Christmas b break. We go back every yr.

The Hotel is perfectly situated for visiting Windsor Castle and a very short walk to Windsor Royal Theatre. My husband and I have stayed at the hotel numerous times. This time we stayed as we went to see a show at the theatre, Darker Shores, which was incredible. The staff at the hotel were polite and well presented and the breakfast more than satisfactory. The room was clean and comfortable and we slept well. It is our go to Hotel in Windsor and hope to stay again soon. Thank you to John Willcock for arranging the room for us and for leaving a handwritten welcome with complimentary chocolates and water. We had a wonderful stay!