Top 10 Rafaela Hotels

On the day of the check-in, it was the birthday of my husband. I told the front desk but they didn’t prepare any small cake. The room is ok but without a hair dryer, and it was not available. The breakfast was good.

To experience life in the primitive era, the only electricity used in the room is a fan, and lighting candles at night. Although there is a little inconvenience, it is quite fun to experience it, but it should be uncomfortable to stay a few more nights. To bring children, it is suitable to bring older children, too young children are not safe enough in the environment. One and a half to two hours from Cancun Airport, there is valet parking at the door.

Hotel is not priced quality, I mean the hotel itself, rooms, common zone, etc, everything old and weary. Service is good, staff is kind. But the hotel is not worth the money.

The hotel was beautiful, the rooms were stunning with amazing views. The staff were lovely, especially Frida who was incredibly helpful. I felt like I was in a movie with how stunning our room was - we had an ocean view with a balcony pool and access path to the beach / beach club. The bed was very comfortable and the double shower was really good. I loved that the hotel had a small gym, equiped with modern facilities. The hotel also has so many lovely small touches like welcome cocktails, good night desserts, “good morning” messages in the sand outside your room and fresh fruit ice blocks provided at the beach club. I feel there needs to be more transparency with the service charge on the bills - I didn’t realised until a few days into our stay that there was a further section to the bills we were signing that was covered by the booklet they present you with. The bill should be shown in full, or the total placed above where you sign. Whilst the staff were lovely, we often had items missing from our breakfast each morning. The breakfast is also quite small with 1 x serving of yogurt between two. It would be great if the pool could be cleaned during the stay, or some jets put into the pools to move the water around and into the filter. At current the water is stagnant and doesn’t get filtered and a lot of things fly into the pool from the garden. Whist this seems small, when you are paying the price you are for the hotel, these small things should be addressed.