Top 10 Randolph Park Hotels

I am writing this review from the hotel lobby at 12:11am. I dropped my bags off at 2pm and was given a luggage tag and told my room would be ready shortly. I was told I would be called when my room was ready. It was confirmed and there was no question that I was here and ready to check in. I went on with my planned activities including my dinner plans and now coming back to the hotel have been told they have no room for me. I have never ever had such an experience. They have offered to relocate me to a hotel outside If Cincinnati. This was a quick vacation trip totally ruined by this hotel experience. Under no circumstances will I ever book this hotel chain again. They massively overbooked and have relocated many guests. I have been told on the side by a sympathetic employee that this is standard procedure. NEVER BOOK 21C!!!

A new hotel with modern design, a pleasant surprise. The rooms are large and the facilities are beautiful and reasonable. The restaurant is also very beautiful and the food is delicious 😋 An unforgettable and comfortable experience! highly recommended!

Hotel location is very good, there are many places to eat next to it, very convenient

We stayed here to attend a wedding at Bell Events Center and it was just amazing. Its a smaller property - but when we requested for an adjoining rooms to accommodate our small one's - they made sure we got what we need for the stay. The hotel looks brand new as well so that's a plus. Rooms are in great size and parking location super accessible (additional fee). Our little one's also enjoyed their indoor pool! Big shout out to Sabrina (GM) and Jacob (AGM) for making our stay at Holiday Inn & Suites Cincinnati Downtown GREAT!

This was my first time at The Residence Inn/The Phelps and thoroughly enjoyed my stay. My room was clean and fresh and had a lovely view of the Great American tower. Excellent service from all I encountered; Kat, Kathleen Styers, Mikayla Austin and Frances Lawton. Also, the valet (unfortunately I do not know his name) was friendly and attentive. Looking forward to returning here in the future.

CHARGED EXTRA FOR NO REASON. Got something from alacarte charged 25.00 when it was 5.00 don’t stay unless you like getting nickeled and dimed 160.00 hotel cost 225 plus 100 extra on card for the forseeable future they claim up to 30 days its been over a week now, might not evwn see it enter my account at this point and i wouldnt be surprised.

I love the location of the hotel. The King room was just subpar - the bed (mattress) was awful. I would recommend upgrading the mattresses. The cleanliness was just average, not dirty but not spotless as I had expected. A microwave in the room would have been beneficial. The desk staff was polite but not very informative or displaying a true genuine desire to assist guest. One of the housekeepers I encountered in the hallway, even though she did not speak English, went out of her way to assist me with towels, by using an app on her phone to translate what I said to her, now that was commendable. For the Marriott, I think you can just add some guest perks and upgrades in the room. The Shower by way is the best accommodation to the room.