TOP 10 Reno Hotels

I hesitated to give the hotel a review and thought it may have been a one-off but decided to write about our experience for the sake of other travelers. For context, my husband is a Marriott lifetime platinum and we have certain expectations when staying at a Marriott chain hotel. The Renaissance Reno is equivalent in our mind to a Marriott hotel but it failed to deliver the same quality during our stay. The positive: the hotel has been renovated with its unique style and the lobby is stunning. Our room was spacious, comfortable and updated The negative: There were 2 front desks in the lobby on each side of the entrance and it was confusing where to go for the check-in. Considering that my husband is a loyal Marriott member, the staff helping us seemed curt and did not make us feel special. Since it was a Sunday and we were told that the member's lounge was closed. We could still enter it and there were dirty dishes sitting on the counter and it felt unwelcome. Breakfast at the lounge the next few days was mediocre, so were the afternoon appetizers. This applies to service as well as quality of the food and available options. The worst offender has to be the internet TV. This trip was for us to relax, stay in and catch up on some movie watching. It was the worst experience ever! It took us about 5 hours to watch a 2.5 hour-movie. We thought it was just an a one-time problem but it happened to any movie on any internet channel. This is no exaggeration: the movie would freeze every minute which we got used to, but then it would freeze long enough to display an error, at which point you have to start over from beginning and fast-forward to where it was left off. Lastly, we did not mind paying the $15 self parking but started to notice there were outside people not staying at the hotel parking for free.

We found the hotel to be very nicely appointed with comfortable beds and a spacious room featuring a lounge chair and long desktop surface. The staff was courteous and responded to our request for a microwave in the room. It is apparently one of a few hotels that doesn't have a ****** and we appreciated that. Our conference group utilized the very large rooms for talks and dinner. The only thing I found odd was that you couldn't access the stairs to go to your rooms (stairs are for emergency only) so the elevators were very crowded when our large group ended events.

Just beside the small river, cross the bridge and walk more than 200 meters along the river to the car museum to see the various cars carefully collected by the casino owner. A dedicated parking garage is available for free parking. The stopover from Yellowstone Park to Yosemite is not bad. Reno is the second largest city in Nevada and has many casinos.

We stayed here while driving US-50 through northern Nevada. The hotel is very close to the airport, but we had no trouble sleeping due to noise or anything like that. Location is also good for restaurants and other services, and it's easily accessed from the Interstate. Hotel was good too; service was friendly and competent. Rooms were comfortable and modern; beds were fresh and sleep was good; bathroom was clean and the appliances worked well; and the Wifi worked well too.

This was an unplanned trip for medical reasons and after long days at the hospital with a loved one this hotel had just what we needed. The food was good, the service was great, everything was really clean, and the new gym was exceptional. I would absolutely recommend. Michael at the front desk was friendly in the mornings, Danielle at the bistro was so positive & energetic that it was contagious, and Kevin in the restaurant overheard my daughter saying she thought she might like a grilled cheese & soup for dinner and he ducked out to start warming soup for her- just in case!

So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.

We arrived to a dirty tissue on the floor of our room. There was mold in the sill of our window. Twice during our stay we requested for our room to be made up and trash emptied, it was not done either time (although a portion of our rate was refunded as a result of complaining). The phone was broken in our room. We were enticed by the offer of an indoor pool, but the pool is dirty and dated, and it's quite cold to sit beside it during winter. There are plenty of other better properties in Reno for much more affordable rates, I don't think we'll be returning...

Earlier I posted a negative review if the Atlantis Hotel & Resort. Same day, few hours later, went to Silver legacy.I found this ****** must looser than Atlantis! If I return to Reno, I will avoid Atlantis and spend more time and money in the Silver Legacy. I found the El Dorado had tight slots too! No recommendation there!

Our group from the Bay area goes to Reno twice a year for the past 20 years. Late August for golf/fantasy football draft and in March for March Madness. This was our first time staying at The Eldorado thanks to the Executive ****** Host Grant Wellington. I rarely give 5-star reviews. The rooms are perfectly cleaned, with comfortable beds and bedding, strong water pressure, beautiful views, etc. The world-class dining. Yes, I said world-class dining was off the charts. La Strada was one of the best Italian restaurants on this side of the pond. We are all foodies from the bay. The all around experience was perfect. Roxy is also very good. We are looking forward to returning for March Madness!