Top 10 Rifugio Hotels

Abito a Zola Predosa e per lavoro spesso accompagno miei collaboratori in questo hotel da anni (dove prenoto lasciando sempre la mia carta a garanzia), questo week end ho accompagnato 2 miei soci come di consueto, quando arrivo in hotel non trovo la solita ragazza alla reception (veramente molto brava e sveglia) ma un ragazzo che però rifiuta di farmi salire a salutare i miei soci nonostante ero disponibile a lasciargli il documento (come faccio sempre, oltretutto erano le 19 ed ero andato a prenderli per la cena) e la prenotazione era garantita dalla mia carta. Non ho voluto neanche perdere tempo a discutere con questo personaggio e me ne sono andato, il giorno successivo li ho spostati in altro hotel in zona dove sono più educati verso i propri clienti, è un peccato che dopo anni mi sia trovato in questa situazione grottesca proprio in un hotel da me scelto per i miei soci.

The hotel is on the mountainside, the environment is very beautiful, and very quiet, there are some tables and chairs at the door, you can sit there and drink a beer, enjoy the beautiful scenery and experience the life of Europeans.

No air conditioning - rude staff I specifically booked this hotel because it states there IS air conditioning, but when I arrived it was switched off. It was VERY hot in the room exposed all day long to sunlight. The very rude staff said that, even if they get your money for a room WITH air conditioning, they let it switched off and that's all. I insisted and they told me it was raining up to few days ago; I told them TODAY there is a very hot sun and it is impossible to sleep in such a hot room. No way - they get your full money in advance and then do not deliver what they sold you. I had to buy a fan and slept only 4 hours. Terrible experience. When I came back at midnight because I tried to let some air in (since they even left the windows closed after cleaning, terrible smell and terrible temperature!) at the reception I found arabian guys listening to loud arabian music; they had difficulties understanding the number of the room, since they spoke french. Old building, worn-out facilities, extremely hot water in the shower that was impossible to adjust. Do not go there.