Top 10 RTA Hotels

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

I was in shock there was no coffee maker in the room. When I asked for a coffee in the evening they replied “you can buy coffee tomorrow at 7am” I’m so baffled as to why this Marriott location doesn’t offer in room coffee maker. We stay at multiple locations around the world and this is a first. Convenient location for a show Parking valet was easy if you eat at restaurant there they will validate but if your staying overnight dining on site doesn’t give you even a discount? The vault is lovely …great vibe and chill atmosphere Bartenders at ledger and vault were on point! Overall great stay

What an amazing visit at this amazing hotel! We were greeted by a wonderful man at the door to valet our car and another helped me with my luggage with a luggage cart. I’m terrible at grabbing names but the valet guy was there for the whole stay and he was very helpful! The hotel rooms are beautiful with plenty of room and one of a kind bathrooms! The ladies at front desk helped us with checking in and getting the complimentary scooters for the kiddos they provide. We explored the city with these. Hotel is a great location with everything being a 10 minute walk from all activities in downtown Cleveland. Thanks to the whole Kimpton Team for this experience!! Can’t wait to stay here again!

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!

Transformational customer experience every time my accommodations are at this wonderful hotel. Beautiful building located in the heart of Cleveland. Transportation to/from airport via RTD without touching the street using Tower City stop. Rooms are different sizes depending on your booking. Beautiful lobby but the BEST part of this hotel specially if you belong to their loyalty program Is the way they make you feel Location location location Add Best Guest relations Equals Happy traveler

Legend hotel Super invincible swimming pool Beautiful history opposite Roland Garros

We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

Pros. Hotel has a good location. Rooms are good. Nice lobby. Lots of parking Cons. Openly censor Fox on the TV. No extra service what so ever. We never saw a maid or room attendant once in a 4 night stay. The room was nice, the outdoor mall has nice stores. Lobby is large. Parking is somewhat offsite, but quite easy and convenient