Top 10 Rustic Inn Hotels

The hotel was very beautiful. The bar and restaurant were comfortable but the drinks were very overpriced. The hotel accommodated an early check in without a charge which was a bonus. They did charge a $200 fee - which will be returned to my account, but I was not expecting that charge.

Chose the hotel for its proximity to JHU. First the good stuff: Staff was uniformly helpful and customer oriented, front desk personnel welcoming and personable. Warm cookies and bottled water a nice touch. Room was generally clean and housekeeping staff wanted to do job well. Responsive staff member came to repair a non-functioning thermostat (needed battery) and noted that we had blocked the TV box and couldn't change channels. Good people all-around. The restaurant was apparently open but one couldn't tell. It was in a corner of the lobby with a few hangers-on at the bar. No coffee or tea available anywhere in the hotel save the machine in one's room - no sugar, no cream - nada. Had to go to One World Cafe about a half block away to get coffee. Hotels that charge half the room rate typically have coffee/tea, etc. in the lobby. I define value as the relationship between the entirety of the experience vs. the price paid for same. Based on this definition the value was substandard. Absent the sweet and attentive personnel we encountered, my star (*) award would be downgraded. Doubletree is a marquis name and this location didn't rise to the standard expected recalling other stays at Doubletree properties. Unfortunately, not recommended.

The hotel is very clean. The room was very clean. The staff was a delight. The digital key worked perfectly. Breakfast was AMAZING! It was popcorn day so the staff offered bags of popcorn which was a kind gesture. This location has become my go to place whenever I am in the area.

The room was fine, and we enjoyed the breakfast, especially sitting by the fire pit after breakfast with our coffee. But, the highlight of our trip was the exceptional attention we were given by Jasmine at the desk. She took such good care of us that we hope to return to see her again. She deserves a raise!

Breakfast has been booked but no breakfast, poor service

Short version. Upon check in the door was jarred open but the room seemed clean. Ahjee Washington. Left the front desk and took the situation personally. I told her it was not trouble but she said I have checked in all my guest and my co worker can handle the remaining while I take care of you. It was like 1am. Upon her survey of the room she found the lock to be malfunctioning and worked hard to match our room reservation. To continue to keep our valentines weekend plans without a hiccup. Walked us to the new room and upon our head nod she said great and followed up later that evening. Great start to a weekend that could have ended up going in the wrong direction. Details. Check in issues fixed by great customer service. Upon my check in. On Valentine’s Day we received our keys quickly and with verbal clarity. I can tell you how many time I have to lean over cause they talk to the screen. In this case the short stature host made eye contact and was clear. When we arrived at out room the bolt was thrown which left the door ajar. Having never experienced this I was alarmed and walked into a clean room and clean trash cans and sink. With the room looking undisturbed. I still felt bothered and went to the front desk. After hearing my story and hearing here tell another guest that they were full I was in negotiation mode to try and still salvage my valentine’s weekend in a comparable room. Ahjee Washington turned to her co worker and left the desk to look at the room with me. I have never experienced a reception person walking or escorting me to my room. Now initially I was thinking. This level of service is going to end up with we don’t have a room story or we have this room but it smoking or it's in repair. You know something other than what u liked at check in. After arrival she followed protocol I never noticed from a Marriott and I travel a lot. She went over the room thoroughly but before she went over it she offered a new room first but it was not the king bed suite. She reviewed the room as if to write a report. But not to challenge the guest. Cause I am sensitive to when i say something and if it is received as let me decide if what u are telling me is what is true. Upon return to the desk she paused and then said ok we have a cancellation. I am going to switch you to the exact same room. Winning. Great feeling. Problem resolved and i did not have to lose in the process. Also Ahjee. Figured out the lock had malfunctioned. Now how does a malfunctioning lock throw the dead bolt and causes the door to be ajar is another conversation. But she said I dont feel comfortable. With you like this we will get the door repaired immediately but I would like you in a different room. Thank you Ahjee Washington. For bumping the lamp and providing great customer experience. Signed. James. Disney experience trained. By disney world Franken covey DFSS black belt master. I know u don't know my background. But to say I'm trained in customer experie