Route de Salernes, Lorgues, Provence-Alpes-Cote d'Azur, France
"Arriving at Chateau de Berne is quite impressive... right you exit the main road, you start to climb the charming hills of Provence full of olive trees, vineyards and pine trees... the scenic is quite spectacular really and this feeling of going to somewhere special is even stronger because it takes a good 20 minutes on a small little road with strictly nothing around before to discover the Estate and its elegant castle. The estate itself is huge because Chateau de Berne is also a well known wine estate but the hotel is secluded in a private part surrounded by lovely gardens and the view is so peaceful, beautiful and relaxing giving the impression you're alone in the world and this is something so precious, especially at that time. When we arrived in middle afternoon, we've been wonderfully welcomed by Christine, the adorable general manager and a very kind receptionist offered us a chilled glass of Rose wine from the estate when sitting in the comfy outside lounge and chatting with the GM. Perfect check on showing a very strong commitment in the guests satisfaction and happiness and an outstanding "taking care". We've been escorted by Christine herself to our very nice Jr Suite (a great upgrade due to our booking with Virtuoso) with a massive private terrace overlooking the castle and the forest. Room was very spacious with high ceilings, perfect bathroom with double sinks, bathtub and separate shower all in a classical and traditional Provence style design. A little bit too much traditional to our taste (with such incredible buildings and castle, there was a potential to do something more spectacular like in other wine estates which have developed an hotel like Delaire Graff and Leeu Estates in South Africa or Chateau de la Gaude in Aix en Provence for examples). That said, our Jr Suite pleased us a lot, we enjoyed the complimentary bottle of wine on our terrace with a little breeze and the song of the surrounding nature and we slept deep and well thanks to perfect bedding features. We enjoyed walking all around... herbs garden is wonderful, outside infinity pool large and with perfect loungers but was too windy and a little too cold to enjoy so after walking exercise we went to the perfect inside pool and spa. State of the art equipment and very kind staff. Concerning palates pleasures, chateau de Berne has got a Michelin star (one star) restaurant but being in between two dinners in 3 stars Michelin restaurants, we wanted something more simple and went to the Bistrot... a little disappointing to be frank despite of a very nice service. Food was just OK, nothing special but the less nice was maybe the design and restaurant layout with wrong lighting and a cold atmosphere. It's an interesting option to offer a bistronomic restaurant but it has to be cute which is not exactly the case at Chateau de Berne... a point to improve. In the morning, staff welcomes you with an extreme kindness and generous smiles but due to covid conditions, you c"
"I like to evaluate hotels and restaurants for the place itself and for what feeling they give you. Chateau de Berne is really such a beautiful place! My favourite thing about the place is most probably their garden. It's really big, beautiful and very well cared but at the same time a little bit wild and natural somehow with so many places to discover and have a rest or hide if you crave some quite time. Rooms are nice (we were staying at junior suite) just the bed unfortunately is really not comfortable. Reception seemed a little bit cold and ceremonial for us but all other interaction with staff was really nice, friendly and simple- just how we like it. Majority people working there seem to be relaxed and happy and if people working there feel good that says a lot of about the place and its service. Their SPA is really nice too. As chateau is producing their wine, they have an interesting tour telling about their wines and it's really worth joining! I love chateau restaurant - Bistrot, it's simple and nice. The staff is really nice and food is always good. They will always prepare something for vegetarians too! The "Restaurant gastranomique" - food was really very good (one of the best vegetarian menus I had in gastranomique restaurants lately and they made an extra mile preparing it as normally they do not have a vegetarian menu), staff was nice and friendly just....it was very very LONG waiting between dishes. You better don't be in a hurry :) We really loved the place and we felt good at chateau de Berne and it's the place where I will be happy to go back."
"Fantastic grounds, beautiful room, could be wonderful BUT the staff are not adhering to COVID19 rules: the car valet had his mask under his nose (so right off the bat we didn't feel safe, and now our car is potentially contaminated) and the older front desk woman had her mask around her chin, and when we asked her to put it on, she did but then let it slip below her nose. They really don't care about keeping customers safe. Dirty room: Equally worrying was the dirty condition of the room. Really gross. Food on the ottoman at the end of the bed (not stains, fresh food) and gross stains on the other furniture, the walls, the bathroom amenities, etc. Even the toilet flush had fingerprints on it and the seat was dirty. Unreal. Food issues: Also, they don't offer room service breakfast! They force you to have your overpriced €70 breakfast indoors with other people, during COVID-19! Plus, I see others are upset about this too, but it's very hard/ boring to eat here if you want plant-based or even vegetarian food. Half of the room service menu is pre-made and in jars, and the minibar is seriously lacking (one juice, one beer, one coke, none organic...) Plus, when I booked they didn't tell us that the restaurant would be closed, and we wanted a drink but no bartender is on duty... The expensive room service menu says 24/7 but that's not true, as we were told we could only get 95% of the menu after the kitchen opens at 7:30pm. Other annoyances: Also, small but annoying: only two pillows (no spares in the closet), no water cups. We really wanted to like this place, but it's all a real disappointment."