Top 10 Sam's Club Hotels

Not a bad hotel, but not my favourite in Las Vegas. Long check in queue, waited over 30 minutes, only 2 staff working. The room was clean though the carpet and sofa were well worn. Rideshare located in the parking lot, some walk away. Typical large impersonal Vegas hotel.

Came into Las Vegas to get some R&R. I was impressed with my assigned room with Terrace and full view of Fountains.

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

Great location! Staff were really helpful, we were very late to check in we called the hotel we were on the way. They waited for us till 2:25am for the check in. They gave us free upgrade as well. We got a massive big room!

We arrived at the hotel before the check-in time 3pm but the room wasn’t available. So they just gave me the key cards and said they would send me a text of my room number when it’s ready. As I didn’t receive the text after an hour, I went back to the check in counter and needed to line up for 20mins to get my room number. After we got into the room around 4:45pm, we had to wait for another 25 mins to get our luggage delivered to our room. after we got changed and got to the pool around 5:25pm, the staff there just told us that the pool is closing at 5:50pm (it’s a bit strange as the bell boy who delivered our luggage to us suggested us visiting the pool as the weather was so nice but didn’t tell us that the pool was closing that soon). The pool is the main reason for us to choose the Palazzo and we were only able to spend less than half an hour there. my son was very disappointed about that. The room is spacious but cleanliness needs to be improved, e.g. the bedsheet was quite dirty and with little blood stein on it.

Stayed with my family. Hotel is lovely and clean, but most of the security is abrupt and rude. It is a treacherous 20 minute walk to the strip on a very narrow walkway - too dangerous to repeat. The street is at least 9 lanes with traffic traveling about 40-50 mph. We had to Uber back - which is only $15-19 from Paris Hotel. We were standing outside the buffet while it was closed looking at prices for about 20 seconds and security told us we had to move. Pool security checked my Fanny pack early in day when we looked at pool. I’m sure me and my preteen son looked very ominous (not). Later, we went for a swim and were told pool closes at 6. No problem - 25 minutes to swim. Except the same security man that searched my Fanny pack earlier came around and said it closed at 5:45 and very rudely made us exit abruptly - at 5:54. Not apologetic in any way. Acted like my kids and I were criminal trespassers. There’s a nice way to communicate - and then there’s this guy’s way. Best interaction was with the late night McDonald’s gal who was friendly efficient and smiling. No water at McDonald’s though??? No seats or benches anywhere in hotel - same as all of vegas now. No warmth or fríendliness - just rules, harshness, rude interactions. I’ve been to vegas 8-9 times but likely won’t return.

Unnecessary for words. The BEST Hotel in Las Vagas. Tidy and Luxury interior and Gorgeose Exterior Also every employees are unbelievely kind and polite. When I was in Bellagio, I can feel they think me preciously. Strong Recommend to Buffet and Garden Pool.

Hotel compound is huge and there's a ****** right at the hotel. Food options were amazing, you could basically settle most meals in the hotel without travelling out. It is also connected to another mall/hotel, so plenty of options around. Room is huge and clean, and you get certain resort dollars to offset your dining spend during your stay.