Top 10 San Isidro Labrador Hotels

My family and I had an excellent experience at JPark, Cebu. The facility was very clean, and spacious. Our room was awesome. We got the Mactan Suite which was large enough for 2 adults and 3 children 11, 8 and 4. The room was very clean and comfortable. We made use of all the pools, as well as the restaurants. Personally I was worn out every day of our visit from all the activities. The kids loved Jpark!

Plantation Bay is a beautiful place in some ways reminiscent of a Disney resort (polite staff, very kid friendly, great boat trips) and the rebuilding work others have commented on post the typhoon and covid is pretty much complete. Golf buggies sweep you around but really you ca can walk - the entire circuit is only 800m so your maximum walk is 400m. The bedrooms are spacious but service is patchy (you can only get one extra blanket for example “why do you need it ?” I was asked :) ) but I think that is just learning not rudeness - the staff were great. Some constructive criticism - some off site options would be nice (not just the mall or a 5/6 hour trip to the whales), the food offering is pretty much identical in each restaurant and the drink selection is identical this is the worst part of the experience for me and the staff in the restaurants are slow to clear away and rarely check all is ok - although we were asked if the food was ok at each meal - it is like a high end fast food experience in all the restaurants which was a shame…..the games room had at least half the machines out of order - and it is useful on a rainy day with kids, finally some nighttime entertainment would be welcome…..) would we come back ? Yes probably but I am not sure….the food is tricky after a few days. If this was improved I wouldn’t hesitate.

I thought it was really near the airport… but it was at least a 45 minute drive to the terminal… The hotel staff was very friendly and helpful. I had breakfast and it was decent enough… The rooms were very clean and spacious… I would recommend it for people who would be staying for at least three days…

Third time staying in this hotel. No slippers provided this time but it’s fine. Overall stay was great, the staffs are polite and helpful. We had so much fun

The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.