Top 10 Sanders Hotels

The front desk staff was very friendly and personable. Toyce and Latoya were so nice to my family and me as we were in town for a small gathering to celebrate my cousin’s 100th birthday. They were very accommodating to place our rooms together and also provided information for a ride to the airport for a family member. When I checked out of the hotel, an unexpected snowfall happened. I had to drive to the airport and return my rental car. I was informed that the expressway was shut down due to the snowstorm and low visibility so I asked for suggestions on how to get to the airport. Ann told me she was about to end her shift and that I could follow her as she was going in the general direction towards the airport and I could turn off when I needed to do so. Ann was an angel sent by God! The snow as so bad it took me 3 hours to get safely to the airport. I followed Ann for at least 1 and 1/2 hours. She slowed down when she could so I could catch up with her. So many cars were sliding in the snow and we drove by several accidents. It was nerve wracking but I finally made it to the airport. Ann did not have to offer to lead me, but she did and I am so thankful and grateful for her going WAY above and beyond the call of duty!

Our stay was for 6 nights. Went to fitness center…no towels or hand wipes. An employee removed the empty Han wipe container and never returned. Asked for room to be cleaned on our 4th day…never was cleaned. This particular cleaning was requested way in advance of hotel policy (two days before requested cleaning date) We reported this “oversight” to the night clerk. He apologized, took our our room number and added to many other room numbers that were not cleaned either. Returned the following morning and asked clerk at front desk if we were still on for the cleaning of our room. (This would be our 5th day) She replied in the affirmative and we left for the day. Upon our return that evening we found a clean room but zero towels. Another late night trip to the night clerk asking for towels. He replied that a number of rooms also did not receive towels that day. He brought some to our room that evening. The towels he brought were bath mates instead of bath towels. The bath towels were all in the dryer; that’s all he had to give. One late night evening we were awakened to loud TV noise. After we walked the third and fourth floor halls we found it came from the room just below us. Almost 1AM we reported the noise to the night clerk. He would investigate. We returned to our room. The noise quieted down for approximately 10 minutes then got cranked up again. We took another trip downstairs to the night clerk, reported it once again. The night clerk took another visit to the 3rd floor (that’s where it was coming from..the room directly below us) and within roughly 10 minutes everything fell silent and we finally slept. Our last morning here during breakfast a homeless gentleman was sleeping in the corner of the dining area. A manager approached him, spoke with him, and the uninvited person made his way out the door. The manager then spoke with the lady attending the breakfast area. Two stars for this establishment is what we rated it. If it wasn’t for the helpfulness of the night clerk/manager this would have been a 1 star rating. The day attendants at the front desk seemed very low energy and not very sociable. This hotel seriously needs a consistent all hands on deck manager with a new housekeeping manager. We will be trying the Hampton directly next door when we visit Warren again.

Too remote, it is not convenient to take the rut, that is, the business trip is very close to the customer.

This hotel is not at the quality level I expected at a Marriot Town Place. I have stayed at several including this one at it’s old location. Marriot took over this property and hasn’t made the necessary improvements. Not only is the property dated it is poorly maintained and cleaned. It is not worth the price as shown in the photos, this should be a $89 a night hotel. Paying a much higher price I would not expect; - Dirty floors as my socks show - Only 2 forks and knifes - Dirty air vent - A cracked lamp shade - Cracks in the walls in the room that could be easily fix in a few minutes by a repairman and some caulk - The door to the bathroom hard to close due to loose rubber on the floor - Part of the siding hang off the side of the building for at least 3 days - The same breakfast of egg muffins and bagels for two days, this not what I expect a “hot” breakfast to consist of. Where is the bacon, sausage and potatoes?? The problems listed indicate management at the hotel has not properly trained the staff to report problems in the rooms. The person cleaning the room has to see the problems but has no incentive to report them to get them fixed. I would seem management doesn’t inspect the rooms. We will not stay at this hotel again.

Staying at a hotel in COVID-19 times is a little interesting. Fairfield Inn & Suites by Marriott Detroit Troy doesn’t miss a beat. To be fair there isn’t normal staff. Actually lately nothing is normal but Marriott properties seem to be surviving. I was in for a quick overnight in Detroit but I needed a hotel around the Detroit Zoo is so I stayed at the Troy location. Every time I am in a new city I seek out the Marriott properties so I know what I am getting into. This location is 4 years old and décor matches some in CT and Albany, NY I have stayed at. The traffic is one way out from so it is a little tricky getting in. If you go out and come back and make sure you pay attention to traffic patterns. The hotel is following all the CDC guidelines and the largest thing I noticed is how spotless everything was. Masks are required in the lobby area in an around the hotel also. I asked the clerk if it was a new property and she said now. I got my keys and headed up to room 313 located near the elevator bank. It was very quiet which is usually my biggest concern anywhere I stay. The room was very clean and it looks as if extra effort to make sure everything was in stock in the microwave/ refrigerator area. The bathroom was very nice with the normal amenities. The TV was working well and no problem with the Marriott WiFi. I went across the street for dinner but since there was restrictions I brought it back to the room to eat. I didn’t really get to use any part of the pool or gym but they seem to be closed anyway due to virus concerns. Breakfast is the “grab and go concept” There is milk and juice in containers. Every bag as granola bar, dry cereal also. That is because the buffet style is closed in all locations again because of COVID concerns. I was impressed with staff operating in limited numbers with all that’s going on. Just a side note. The traffic is one way out from so it is a little tricky getting in. If you go out and come back and make sure you pay attention to traffic patterns. This is a nice facility and definitely consider it if you need a place to stay and are in the area.

My family of 8 visited this hotel as part of a hockey tournament. As a family of 8 we need the MAX amount of room we can get in a room and reserved a 2 bed ”suite” as their website called it. Their website clearly says that this room as a ”separate seating area” with a pull out couch. Like 99% of hotels that advertise this, this usually means there's a separate room. All there was, was a couch on the far side of one of the beds. There were no pictures of this room on their website either, its blank. Appears they really do try and mislead you. We like the separate room so our younger kids can go to bed early and the older ones stay up a bit later, very hard to achieve in a room of this style. The house keeping staff were also very rude. The Saturday morning of our visit, before we left (8am) we asked that our room be cleaned in the morning. We returned at 1pm, room not cleaned. We started preparing lunch when there was a knock on the door with the staff wanting to clean. We told them we were having lunch and they persisted, indicating they wanted to go home and they had to do our room....uncomfortable! On our last day, we asked for a late check out so our 6 kids could use the pool and it was no issue. 30 minute prior to our departure, there was another knock on the door - housekeeping - they were rude, telling us we should not be there and they needed to clean the room. We told them we had a late checkout and it was a Sunday night, there was no way that they were going to be busy with check in's that night anyways, they stormed off. The pool was nice and warm, but never had towels. We went down on Sunday at opening and there were no towels, one would assume you would do the laundry over night and when you open the pool in the morning it would be fully stocked. The breakfast was good and the hotel was in good shape.