Top 10 Santos Dumont Hotels

I am a frequent guest of this hotel ever since it used to be Blue Tree Park. There were several improvements over the year after they changed the hotel chain. Still there are some caveats I can highlight. I spent 3 nights at Royal Tulip for the Children's Day and Our Lady Aparecida Holiday in Brazil. I booked the luxury category room (5th floor at the end of the corridor, balcony with view to lake and the pool) While check-in the receptionist told me there were no room available as per my request. So for the 1st night I stayed in another room with view only to the lake. For the 2nd night after I insisted to be shifted to another room, they arranged in the actual room I was looking and paid for. Other two must-be-improved are the dinner option and the pool maintenance. The Herbs Restaurante as well as The Old Barr are very expensive places where there are no good selection of food, specially for kids. I had dinner at both places in 2 nights and the food was not tasty and it was very salty. So, the last thing about the pool. Unfortunately the pool was in bad condition. Apparentely missing serious and dedicated maintenance care.There was a lot of mud at the bottom of the pool, specially in the center part. My son, my wife and lot of guests were noticing a very dark and disgusting layer of mud spread all over the pool causing people to causing people to slip when they put their feet on the bottom of the pool. Overall the hotel is great, the nature surrounding is wonderful and the lake view is amazing. However these are the negative things the Hotel Managers and Leaders must look after and take care in order to improve customer experience. Thanks, Elcio M.

A modern hotel that is done in a clinical Skandi theme that works well, great rooms, large and well appointed and a comfortable bed. Food was average to poor in truth and slow to arrive. Service was appalling. When asking for an iron and ironing board an iron was provided and it was suggested that I iron on the bed as there were no boards available!! Wait staff were slow, miserable and largely incompetent, no desire to see a happy client. More interested in dawdling about doing nothing, most likely down to poor supervision and management in truth.

Great and clean rooms. Acoustics isolation could be improved.

I booked the hotel for 8 nights because it was very good in the past!! We stayed 2 days without bath gel, they put in our room cut towels. There is no personal hygiene kit(at least not in our room...) Breakfast is well varied but the food is quick because the air conditioning is connected to the maximum and it is not possible to stay in the place for a long time. I made a request for a mini-anniversary cake in the booking as it was my boyfriend's anniversary, the cake was promised but nothing was delivered to us on the combined day! The bathroom banalo is charged a minimum consumption of 300 reals from Friday to Sunday even You are hosted and nobody warns you in the booking act!!! Positive points: Concierge and front desk team very receptive and attentive!! They deserve 5 stars!!!

You know where you feel very careful? That's the way you've been careful. The rooms and bathrooms are perfect, with everything in their place, and smell of clean house! Construction in granite and very good taste decoration, making the comfortable and cool environment. Breakfast is a chapter separate. The best of all! Proactive and highly educated officials in the care. I also realized a special care with the fruit and food prepared at the time, customized for the guest. It's really a point to be highlighted in the service. The restaurant and reception team are in congratulations. I recommend, and I will surely come back.

The hotel is large, the facilities are very good, and will continue to support. I hope to improve the toiletries. as one. High-star hotels should provide individually packaged toiletries, so that they meet the grade of this hotel.

Room and large and clean bathroom. Breakfast with a variety of varieties. Officials careful and always ready to help. Although not in the hotel sector, it is well located and relatively close to the airport.

Very quiet, the front desk is very welcoming, the staff instructed us to park the car in the hotel’s garage. After we rested in the room, the spacious bathroom has a toilet next to the walkie-talkie, hat, shampoo, air conditioning and soap. Most hotels where we live in the same city are better, the beds are huge and comfortable. Breakfast for Grade 10 the next day.

The hotel is very organised and has expert professionals who practice empathy with guests, careful to their main needs and possibilities. Congratulations to the professionals MATEUS and VITOR, who have worked with great sensitivity with me when I had to make a video of homenage to a sister, in addition to the specific tasks. Congratulations to LAILA and THIAGO professionals who have sensitively understood the need to place a family with special needs in a apartment near the lift. I recommend hosting at Quality Hotel Brazil! I want to return forever!