"Hotels known for their services, basically have their brands in the world, I will consider giving preference. This newly opened hotel of this brand in Perth is in a great location with good room views. Because of the outbreak of travel, Australia's restrictions on the entry of domestic aircraft turned into a miserable trip. I originally booked a room for 3 nights at the hotel, and the flight was cancelled by a temporary notice. However, I re-purchased the flight ticket, which caused one night to be unavailable. At that time, Ctrip was unable to connect overseas. At the beginning of February, we refunded the tickets and changed the peak period. It is not understandable to contact. After returning home, I saw overwhelming propaganda: if the flight hotel could not be used normally due to the epidemic situation, a refund can be given. So I thought about trying to contact Ctrip and coordinate the refund of the last night room. After all, the room rate for more than 1,800 nights, thinking that the family's Spring Festival tour has become such a person on the way, can save a little Economic losses are also good. I have to say that after contacting Ctrip to inform the matter, the staff was very serious and had been communicating with the hotel. After more than ten days of communication time and the hotel's attitude, I started to take it seriously. The reply is either off work or waiting for the manager's reply, or else I can't confirm whether I leave the shop one day in advance. It happened that I kept the hotel's card for checking out the car at the time, with the calling time and license plate number on it, and submitted my new flight number time via Ctrip. When everything was clear, the hotel replied that my submission was late. It's been so many days, so no refund is possible. Such a procrastinating response, a simple matter, is a half-month response, isn't it your hotel's own behavior? It's okay not to refund. It's such a hard reply and careless handling every day, it really discounts the brand. I originally recorded this unwarm experience. Although as a long-time Ritz-Carlton fan, it is still possible to go to other cities in the future. However, this Perth's attitude and response to guests, such a long time of "saw", in this special case, in the global hotels are actively responding to the refund policy, can only be said to discredit the brand."
"First-class environment, incompetent service, the waiter smiled sweetly, and the problem was weak.
Booked three rooms, arranged a room for the disabled, and another room was air-conditioned and blown cotton. I requested a room change the next day, and said that it would be done so that we could stay at ease after returning home. I didn't make it. I changed my room card and didn't come with my luggage. I moved later. The key new room is actually! And the smelly socks left by the previous tenants have not been cleaned up! Speechless!"
"The rooms are beautiful and clean. The swimming pool is relatively small. The most inconvenient thing is that there is no free parking lot. The paid parking lot is expensive, 65 Australian dollars for 24 hours, which is too expensive. The breakfast is not self-service, but the quality is very good. I don't want to live in this house anymore"