Top 10 Setia City Mall Hotels

1. 2 Connecting rooms booked but 1 room was not ready. Receptionist couldnt solve the problem fast. they asked me to wait.. Wait.. Wait.. Couldn't tell me when the room can be ready. I made a complaint to trip.com then only the room ready at 8pm, compensation was where I can check out late at 6pm but for 1 room. 2. Cleanliness of the room poor where it has dirty stain on the bathroom sitting area. 3. Broken bathtub 4. Not enough towel provided for swimming use. 5. Breakfast choices limited. No proper coffee machine in this so call 5 star hotel. Goods 1. Good lunch at Charcoal restaurant. Staffs friendly. Good foods. 2. Atmosphere good with beautiful plants, lake. Conclusion : will not stay again. Not worth.

We chose this hotel so that we will be able to leave our stuff in the hotel and also go back for shower rather than using the shared facilities at the theme park. Spacious room and clean. However, the service of the hotel feels like a budget hotel rather than a 4-star hotel. The staff had took my details earlier and when I went to the front desk to collect my room key, the other staff took a long time to locate my booking. They also had many empty rooms available but they seem to be more happy turning customers away at the doorstep rather than having satisfied customers walking out of their hotel. We arrived there earlier and requested for early check in, they asked for RM 291 for early check in as a half day rate which was daylight robbery! Unbelievable!

How was the service? the service tip top! thanks to Mr Rafizan, the manager at customer services. Great view, good room. but the only thing is the toilet is too slippery, not safe for kids, pregnant mommies & senior citizen (as I bring my little kids). Even adult like us also many time almost fall down. What about the facilities? the facilities is good. the kids club got no aircond, only fan. quite congested. Did you enjoy the food? dinner buffet is good and have many choices. But my family had a bad experience on the breakfast. the egg for nasi lemak was spoiled and the roti canai tasted was weird with bitter taste.

Friendly, accommodating staff, willing to help with a smile. Tq to Mr Azizi, a reception officer at Check in Counter were helped to serve us during the check in. He was very helpful and polite. The room is spacious and clean. Breakfast was ok. But need to more variety with Traditional food. This serves to commend on the excellent service rendered by your friendly hotel’s staff during our vacation.The room allocations were done with effortless ease as we arrived there. Will come agaian 👍🏼🌈

Location nearby shopping mall, convenient to hang out and shopping. The room cleanliness is good and spacious as well. Last minute booking and request for simple decoration for anniversary, they fulfill the request. Thank you. 🥰