1315 22nd Street, Sacramento, California, United States
"I was just reminded why I stopped using B&Bs. Yes, the antique homes are quaint, but the challenges for modern travelers are too vast for flea market finds to overcome. Our host was harried when we arrived and although I looked longingly at a pitcher of water in the greeting area, none was offered after a 9 hour drive to reach our destination. Online, and indeed another guest waiting to check in, made reference to some “welcome” cookies upon arrival. They were not ready for anyone yet (about 4:00PM). Not so bad but imagine my dismay after seeking the host on another issue I see packages of Grandma’s Cookies, likely from the Costco we passed on the way in. B&Bs used to pride themselves on their near-gourmet food and re-heating package cookies full of preservatives, is hardly a good representation of California culture. Likewise breakfast which had decent but over cooked eggs and pan-fried potatoes that were burned. The bed was super comfortable and the linens were very nice. The big old fashioned tub was so appealing after a long drive, but there was a small print notice warning you that if you didn’t use their lavender soap you would be charged $50 if you any other bath product ( never saw any bath crystals in the room) were we supposed to use the liquid soap on the sink? I understand those glitter bath bombs are a mess, but just provide people with the salts you prefer. There was a glass canister near the sink with some cotton face swabs and some foam ear plugs?? Weird. I gave up and decided this property was more interested in saving themselves work rather than ensuring that the paying customer was comfortable. Sadly; based on this experience, this is no more than a 3 star property."
"This property is now operating under new management and in our view, they were lacking in the personal touches that make people choose B&Bs. Their literature claims that cookies are delivered to rooms each night. When that didn't happen and we asked about it, we were told that they aren't doing that because of COVID. The first night we were there, we chose one of the breakfast options to be delivered to our room (the only choice currently) which included fresh muffins and a hard-boiled egg. What was delivered was a store bought yogurt and a store bought granola bar.. We called a half hour after our delivery time and asked if more was coming. We were told that they had "run out of muffins" and that they were going to have to "re-cook the hard-boiled eggs because they had all cracked." No explanation was given how they could have run out of muffins when they only have a few rooms and claimed that they make the muffins fresh each morning. We never did receive either item or any substitution. The next night, we never received an order form. We had come home from dinner around 9:00 pm and it was definitely not on our door knob (or anywhere else) at that time. The next morning when we went to check out, they claimed that they had left a form and apologized "for the miscommunication" but neither offered to do anything on the spot (like give us items to go) or to adjust our bill in any way. Our room and bathroom were fine, but we definitely didn't feel very "taken care of" at this B&B."
"Great Midtown location. The reason I selected Amber House. Easy walk to everything. Lovely neighborhood with many victorian houses, big trees lined the streets. My room was cozy and comfortable. All staff were lovely. Nice touch - each morning hot tea (or choice of coffee or juice) was placed by door for when you wake in the morning. I will definitely stay again if/when back in Sacramento and would absolutely recommend."