Top 10 Sorpresa Hotels

Very disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to

Hotel very sympa. Room very clean. Spa to try is not the best one has seen but it is very pleasant.Hyper-smiling teams are really cool. All our requests were satisfied. There are plenty of small sparks that are really nice around the hotel. I advise you the small bio store that is not very expensive at the left of the main entrance. This is really adorable people. Do not hesitate to go to see and support them.

We had 3 nights booked here in a deluxe apartment. We had to leave after the 1st night. A lot of my reviews refer to our son, who is disabled, and it is very evident that he is, which it makes it stranger why we would be placed in a 4th floor apartment (81 steps up and 81 steps down) with no elevator. My Apple Watch tracked that I climbed those steps 41 times in one day. It says on our booking that the room was wheelchair accessible, but I still haven't figured out how you get a wheelchair up to the 4th floor. The staff were really nice and tried to help but alas we had to move on.

Hotel very well located. Most clean and recent. The team is listening to its customers. The pdj buffet is top with choice. I also eaten in the restaurant and everything is done home. I recommend. Thanks for your welcome.

Piccolo hotel nei pressi della stazione. Essenziale, ma molto funzionale. Personale empatico, gentile e molto disponibile. Colazione una sorpresa: curatissima e piú che completa. Alta qualitá dell'offerta: tè in foglia, caffè anche in cialde Nespresso, spremuta fresca sul momento di limoni/arance, semi e frutta secca, torte dolci e salate, varia frutta fresca, uova da cuocere al momento. Luglio a notte € 107€ con colazione.