Top 10 St Andrews Place Hotels

After having a number of afternoon tea’s in this hotel I’m saddened to say that todays experience was not like it has been in the past. The food was still good but the experience and service was a huge let down compared to before. The Hendricks afternoon tea’s have stopped which is sad as many of us would of had these. I ordered a second cup of coffee and ended up waiting 25 minutes for this. Some of my friends mentioned their coffee’s were cold. One asked for a second pot of tea, she was asked if she wanted a fresh pot or the one she’d been drinking topped up, she requested a fresh pot but received the same pot of tea back having just been topped up with hot water. The tea was weak and stewed. The Welsh cakes were dry and stale plastered in sugar! The atmosphere was lovely however it’s sad that we have all agreed we will not go back again (party of 13)! Plus there was a 10% service charge on top of the price for our afternoon tea. We gave a little more but thinking back on this I wish I had said no. Sorry to have to write this review.

probably the best hotel i’ve stayed in for just going to party! we had a lush time and hotel staff were amazing from start to finish, we felt so welcomed and had an amazing stay at this hotel the rooms are gorgeous and spacious, TV worked perfectly, we had coffee tea and hot chocolate and an ice machine right outside our room- talk about fancy. there was an amazing mirror light in the bathroom which gave out the best lighting! we was on the 11th floor and it was perfect, so quiet and such amazing views i cannot wait to stay here again 🤗

Spacious. Deep colour fixtures plus not bright lighting makes the room very dark (I prefer bright environment). Some light bulbs are not functioning. The telephone system is out of order. No pen no paper. The food in the restaurant is OK.

Stayed for three nights as a getaway after Christmas. We travelled by train and the hotel was fairly easy to find, about 10-15 minutes walk from the station. The check-in was quick and painless and we were given a room on the 8th floor of this 10-floor hotel so the room was quiet away from the street noise. We didn't eat in the hotel, mainly because the choice of food didn't suit our tastes and we wanted to sample food in the neighbouring restaurants. The Main Street is only about a 5 minute walk from the hotel and St. David's Shopping Mall is about the same distance.The room was clean and comfortable and we would have had a great night's sleep if it hadn't been for the fact that the room was cold, despite turning the heating control up to its maximum of 30 degrees! We were surprised that there was no telephone in the room and were amazed that, despite knowing that two people were booked into the room for three nights, the management had only provided one bath towel and one hand towel. On our way out on the first morning we attempted to ask for additional towels at reception but couldn't find anyone until I went into the restaurant and asked if anyone was available in Reception. Despite these small issues, we would return mainly due to the great location.

Anniversary and birthday. Beautiful hotel looking over Cardiff Bay /Penarth. We had a room overlooking the bay on the 7th floor. Stunning views. Used the Spa and really enjoyed the hydrotherapy funnels. Try and avoid child swim times if you want a little peace. Breakfast was vast offering everything you could possibly need. Catering for vegans too. Lovely stay

We arrived a bit early and were able to leave our luggage in the storage room and we received a ticket for this which was good. Our room was really comfortable and there was ample space to hang up my dresses. The bathroom was a good size and there was a bath. We were on the railway station side but with the window closed, you could barely hear them. The bed was comfortable. The staff were really kind and helpful. You could hear people coming back into their rooms and unlocking their doors which could be a bit disconcerting but overall I really liked the hotel. Easy to walk to the main stations and along the river.

Stayed in Novotel over weekend for our daughter's wedding in East One suite and the Warehouse. From the moment we checked in until the time we left it was an absolutely fantastic experience. All the staff went above and beyond to ensure everything went smoothly, they were so welcoming and friendly and always very polite and smiling :) Nothing was too much trouble for anyone and all were very helpful. Thanks to Justin, Lit, Lily and Sabina for making breakfast time so easy, the breakfast was very nice with plenty of choice. The wedding breakfast on the day was absolutely delicious and so well presented, and the evening buffet was delicious and plentiful. Again, all the bar staff were so friendly and pleasant; it really was a pleasure going to the bar! :) Our room was clean and tidy, and cleaned every day. Hotel is convenient for city centre. The staff are definitely a credit to this hotel and make it what it is. Thanks to all the team for making our stay such a pleasant one. Would definitely stay at the Novotel again.