Top 10 St Edmund's Hotels

I cannot understand the negative remarks regarding this hotel, I very much enjoyed my 4 night stay in this imposing hotel. Bedroom attractively decorated and, the Hotel Grail for solo travellers, a king size bed with a sparkling clean modern en-suite. All staff were extremely helpful and approachable, and if you needed extra coffee, etc reception would readily refill immediately. Food throughout was well cooked with some interesting items not usually found on mass catering menus. Given that while i was there, there were 3 coach parties and 2/3 conferences the kitchen deserves a medal Only problem was the dining room at breakfast which is an extremely well stocked buffet, so much choice. I have arthritis and walk with a stick and unfortunately there were stairs between the food and allocated seating area which I negotiated awkwardly with one hand on bannister and stick in other hand. No hands for food. Ladies serving coffee kindly came to my rescue, but it would have been so much easier and less embarrassing for me if a table on the same level as the food had been allocated. My thanks to all staff.

Wonderful Stay! Reception team friendly and efficient. Bedroom was beautifully serviced by Millie and Holly in Housekeeping. Breakfast food and service was excellent on both mornings. Street food on the first night was a real treat. I had dinner in the bar on the final night - food was exceptional with fantastic service from Owen and Paige. James, the Bar Manager makes top quality drinks!! This hotel is clearly being run by a top-notch General Manager.

Noise from street outside window until 3.30am, shortly followed by traffic noise, so we got very little sleep! Our 'Heritage' room had neither beams nor a fireplace (as described on website) and was small and awkwardly shaped, with much of the room being taken up by a freestanding bathtub so that the wardrobe was crammed against a wall on the opposite side. The room was unwelcoming to say the least. When we mentioned the street noise on checking out, we were told to ask for a quiet room next time.....there will not be a next time. We booked directly with the hotel and were not told anything about street noise. A fridge with a loud hum was placed on top of a small table next to the wardrobe. Breakfast was adequate but poached eggs were hard. Not a wonderful experience.

We really enjoyed our stay. The service, food & venue were excellent. Thoughtful little spa gifts on our bed. All the staff were extremely friendly & nothing was too much trouble. Spa treatments were superb. If we had to be really picky then the spa bubbles in the shallow end of the swimming pool was far too cold to enjoy & it's a bit of a shame that there isn't more space around the edge of the pool to have the beds facing the pool, but that's being really picky. We had a fabulous time & will be booking again for next year.

I often use Premier Inn hotels, but the 3 night stay I've just had stay at Norwich Duke Street didn't come up to my expectations. Our room was far too warm, even with the window open and the provided pedestal fan running constantly. I mentioned this to the chap in reception when checking out this morning and I was told that this is known problem with the building which customers frequently complain about, even in the winter. He went on to say that the they put portable air conditioners in the premier plus rooms and suggested that next time I book one of these. I don't think this is an acceptable answer. Why should I have to pay extra to be comfortable when there is a known issue with the temperature of the rooms?