Top 10 St. Gerlach Hotels

We stayed in a comfort room as we were travelling with dogs and were pleased to be given a ground floor room with a small veranda. The room was spacious and comfortable, with a well equipped bathroom and separate shower. I missed having a bathrobe available, as it's not the sort of thing you pack unless you're staying for a week or so. We struggled to order food in English from the app. Breakfast was excellent.

Stunning hotel! We sadly stayed just one night at this beautiful hotel. The rooms are so pretty, we had one that looked out on to the square. It had a large bathroom with a lovely bath (with complimentary bath salts). The room was spacious and well designed. We also made use of the spa facilities including an amazing massage from Diana - the best I’ve every had! It felt holistic (included some breathing exercises). Could not recommend this hotel enough: perfect location, lovely staff and a breakfast for champions!

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.

We spent a truly enchanting weekend at the hotel and its beautiful garden. We were all positively surprised by the little gifts our daughter found in the room (the trip was a celebration of her birthday and the hotel staff knew it). We loved our stylish and quiet apartment and we spent fun times in the large swimming pool. We enjoyed a rich breakfast and a delicate and tasty dinner. We will come back!